Dodo Internet in complaint crisis
Dan Warne07 November 2007, 5:32 AM
Cut-price ISP Dodo is facing a tsunami of customer rage, topping the complaint list at the Telecommunications Industry Ombudsman.
Cut-price ISP Dodo is facing a tsunami of customer rage, topping the complaint list at the Telecommunications Industry Ombudsman.
The numbers, which show how many complaints the independent telecommunications arbiter received during the first quarter of 2007 (January - March) show customers made 6,056 complaints about Dodo -- almost double the 3,341 complaints made about Telstra BigPond.
You can see the complaints figures breakdown for yourself here [PDF].
 Should Dodo go the way of the dodo? |
The figures for Dodo are actually even worse than they look because in percentage terms, its 6,056 complaints are a much larger proportion of its customer-base than BigPond's, which has millions of customers rather than Dodo's "tens of thousands".
Despite having the industry's highest TIO complaint statistics, Dodo claims on its website that it has "the very best service".
Dodo is no stranger to controversy -- it recently started offering "free" internet that only provided enough download allowance for 25 seconds of downloading at full ADSL2+ speed during the day. After the first 25 seconds, customers would incur hefty excess usage fees.
Dodo Managing Director Larry Kestleman said he believed some of the complaints were unjustified but conceded that many of them were legimate issues "that we are dealing with".
"With our aggressive pricing, a higher percent