If your faulty Magsafe adaptor looks like this Apple will exchange it for you, free of charge.

Apple announces Magsafe out of warranty replacement program

Danny Gorog
19 August 2008, 2:00 PM


Send to a friend Print

As if iPhone 3G woes weren't enough for Apple to deal with right now, another storm is brewing on the horizon.


This one concerns faulty Magsafe power adaptors that shipped with MacBook (13-inch Late 2006), MacBook (13-inch), MacBook Pro (15-inch Glossy) and MacBook Pro (17-inch). 

In a rare turnaround, Apple has acknowledged in a tech support article that some Magsafe adaptors may be faulty, and users may 'may notice a separation of the white insulation on the magnetic end of the MagSafe adapter. Under continued use, the cable may discolor and the rubber molding may become deformed.'

The good news, if you are one of the affected users, Apple will replace your Magsafe adaptor free-of-charge, whether you are in your initial warranty period or not.

If you think your power adaptor is affected, either take it into an Apple Authorised Reseller, or book an appointment with a Genius at an Apple Store (obviously, only an option for Sydneysiders for now.)

News of power related issues with Apple's portable line up is becoming legendary. If you've got a good memory, you'll recall the 2006 MacBook Pro battery recall and the 2004 battery recall of Powerbook and iBook batteries

Users should be thankful that power and battery related issues are being addressed by Apple, unlike other issues at the moment around iPhone 3G reception issues, and MacBook Pro graphics glitches.

On a more positive note, subscribers to Apple's glitchy MobileMe service have, as of this morning received yet another extension to their memberships -- this time for an additional 60 days.

The note, which reads: 'We have already made many improvements to MobileMe, but we still have many more to make. To recognize our users' patience, we are giving every MobileMe subscriber as of today a free 60 day extension. This is in addition to the one month extension most subscribers have already received. We are working very hard to make MobileMe a great service we can all be proud of. We know that MobileMe's launch has not been our finest hour, and we truly appreciate your patience as we turn this around.'

Maybe Apple is finally learning a thing or two about customer service?

Post your comment



Comments

 RSS feed Email alert

Michael Quinn (New user):

How is this "another storm brewing on the horizon" ?

Sounds like they are helping customers with problems to me.

19 August 2008, 3:28 PM (3 years ago)report abuse Send to a friend reply

dwr50 (New user):

Trying to save a few pennies to maximize profits is proving expensive to Apple and nVidia... you'd think they would learn. lol Yet another reason NOT to buy Apple or nVidia products.

20 August 2008, 12:42 AM (3 years ago)report abuse Send to a friend reply

jaredld (New user):

I have a MacBook Pro and MacBook and I do have to store it and take it out often because I am in school and rely heavily on my computers, but I don't feel that I am too hard on them by any means. I have gone through two MagSafe power adapters with my original Mac and now my MagSafe power adapter that came with my new Macbook pro is having 'strain relief' issues. I really hope that they fix the issue through redesign. In my opinion, Macs are great computers for the most part, but not in a position where slacking off is an option because they are just starting to get a traction in the market. People look for reasons to not like/buy a Mac. Don't give them any! Keep up the momentum!

20 November 2009, 5:23 AM (2 years ago)report abuse Send to a friend reply

Michael Quinn (New user):

I think the newer ones have a metal connection instead of the plastic? There was some redesign that improved it.

Got 2 for my MacBook and haven't had any signs of wear.

20 November 2009, 7:34 AM (2 years ago)report abuse Send to a friend reply

Not signed in
anonymous user Anonymous user