HP: “every printer we make will have an email address”

David Flynn
29 June 2010, 1:01 PM


HP’e ePrint cloud-based push bypasses drivers, USB cables and network ports by giving every HP printer an email address.


If you can email it, you can print it. That’s the mantra behind HP’e new ePrint strategy, which will see every an email address given to every new HP new consumer and business printer.

Customers will be able to access the printers through HP’s cloud gateway. Content can be emailed directly to the printer, or an email message with attachments can be forwarded to the printer’s address.

Vyomesh Joshi, Executive Vice president for HP’s Imaging and Printing Group, says that ePrinting also means that increasingly mobile PC users will no longer need to have the right driver for a particular printer.

“These days you have multiple devices, and having the correct driver for each of these is a major pain point” Joshi said. “When you buy a new HP printer you will register it with HP’s ePrint centre and get an email address for the printer. This makes the whole thing about what device and OS do I have, and what driver do I need, totally irrelevant.”

HP also appears to be targetting the iPad, given the lack of direct printing on Apple’s magical and revolutionary device, with several demonstrations being conducted on an iPad.

The service works with documents in PDF and Microsoft Office formats as well as JPEG images. Other file types such as the OpenDocument XML format of OpenOffice are not currently supported, although HP spokesman told APC that
“we have a roadmap and over time we will be expanding the types of documents we support.”

The new wave of printers will also run HP ‘print apps’. The first of these to be released in Australia will be HP’s new Photosmart Wireless e-All-in-One, which launches in July at $129.

David Flynn is attending HP’s Regional ePrint launch in Hong Kong as a guest of HP.


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Tin (Regular user):

Didn't we have a story about this a few weeks ago?

Either way, I hope it's an optional feature you can disable completely. No email for my printer please... I'm British.

29 June 2010, 1:30 PM (1 year ago)report abuse Send to a friend reply

Ngunnawal Telstra Fanboy (New user):

I hope this isn't the start of printers being targetted by spammers and shops for advertising.. I can see HP selling our email addresses for revenue....

29 June 2010, 7:23 PM (1 year ago)report abuse Send to a friend reply

J876 (Regular user):

What? An e-mail address for a printer? What is HP thinking? Give the spammers a way to waste paper and they will take it!

30 June 2010, 9:01 AM (1 year ago)report abuse Send to a friend reply

SUDHIR MAHAPATRA (New user):

----- Forwarded Message ----
From: Sudhir
To: external.ceo-communication@hp.com
Sent: Fri, 19 November, 2010 10:07:17 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .


Plz update the status .

Regards

Susil Kumar Mohapatra.

(Advocate)

9437265307






--------------------------------------------------------------------------------
From: Sudhir
To: leo.apotheker@hp.com
Cc: customer-care@hp.com; india.customercare@hp.com; esc.helpdesk@hp.com; SUDHIR MAHAPATRA
Sent: Thu, 18 November, 2010 12:07:36 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .




Dear Sir,

I would like to inform you that I had purchased the photosmart printer model no-C-4788 vide Sl no-CN993HYIMX on dt- 1.10.10 and registered the complain on dated-4.10.10 vide customer care ticket no-8043311431 due to carriage jam arises and an abnormal sound coming from the printer. As per my complain company replaced the same.The service person had brought the printer vide the product serial no- CN 994HZ113 to my home by the motor cycle without proper packing .As a result of which operating system side become detached.Now in this model same abnormal sound has also coming from the printer like previous printer.There is something manufacturing defect in this Model.



Thereafter I had intimated to the customer care for regular defective problem.On dt- 2.11.2010 I received a call from the customer care vide contact no-+911244196000 and they intimated me for replacement of the printer to other model no as the model no-C-4788 has already stoped by the company.

Till today nobody is responding for further course of action.



Therefore I request you please look into the matter and will give top most priority and will supply me a photosmart printer as equal price of the model no-C-4788.



Regards

Susil Kumar Mohapatra.

(Advocate)

9437265307






----- Forwarded Message ----
From: Sudhir
To: esc.helpdesk@hp.com; customer-care@hp.com
Cc: india.customercare@hp.com
Sent: Thu, 21 October, 2010 10:24:55 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .


Dear Sir ,

Please reply the trailing mail as soon as possible .

Regards

Susil Kumar Mohapatra.

(Advocate)

9437265307


----- Forwarded Message ----
From: Sudhir
To: esc.helpdesk@hp.com; customer-care@hp.com
Cc: india.customercare@hp.com
Sent: Wed, 20 October, 2010 11:22:32 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .


Dear Sir ,

Please give me the updated status.


Regards

Susil Kumar Mohapatra.

(Advocate)

9437265307





----- Forwarded Message ----
From: Sudhir
To: esc.helpdesk@hp.com; customer-care@hp.com
Cc: india.customercare@hp.com
Sent: Wed, 20 October, 2010 7:58:38 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .




Ref-(My Product serial no-CN993HY1MX & HP Customer Care case no-8043311431)

Dear Sir,

I would like to inform you that I had purchased an all in one printer model no.-(C-4788) vide serial no-CN993HY1MX from E-Zone Kolkata on dated-1.10.2010..

That on dated-4.10.10 I installeted my printer but it could not possible due to carriage jam.Thereafter I informed this matter to customer care.As per my request service person had come to my house and checked the product. Lastly inform me that my product is defective one which will be replaced by the company within 3 days.

That after getting confirmation from the service person I informed you by e-mail and also send all the relevant documents along with.

That 15 days has allready passed ,till today you have not supplied me the new printer .

In view of the above , I would like to inform you that you will supply me the new printer within 3 days failing which I shall take legal action as per Court of Law.

Enclosed- all the relevant document.

Regards

Susil Kumar Mohapatra.

(Advocate)

9437265307






----- Forwarded Message ----
From: Sudhir
To: esc.helpdesk@hp.com; customer-care@hp.com
Cc: SUDHIR MAHAPATRA
Sent: Tue, 5 October, 2010 7:55:17 AM
Subject: Fw: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .



FYIP,


----- Forwarded Message ----
From: Sudhir
To: esc.helpdesk@hp.com
Cc: SUDHIR MAHAPATRA ; feedback@ezoneindia.com
Sent: Mon, 4 October, 2010 7:34:16 PM
Subject: INTIMATION FOR SUPPLY OF COMPLETE NEW PRINTER AFTER REPLACEMENT OF MODEL NO C-4788 .




Dear Sir,

My self Susil Ku. Mahapatra belongs to Cuttack in the state of Orissa that, I have purchased the HP printer bearing Model no “Photo smart C-4788” & serial no CN993HY1MX on dt 01.10.2010 at Kolkata in e ZONE experience Electronic.

After installition of the driver CD a message comes on screen “carriage jam “ regularly & a unusual sound comes from printer after switch on the power button .

I informed to Customer care to resolve my problem. They registered my complaint vide HP customer care case no - 8043311431 & service centre complaint no - 3151910. Today i.e dt 01.10.2010 at about 4 pm service centre person came to our home & checked it properly.He found pages are printing only black colour & carriage is creating a unusual noise .

Finally he declares that there is something wrong with the printer, he intimate that company will provide us a service pack printer & taken a signature from me on the job sheet .

I want only new pack printer not service pack printer though the date of purchase is 01.10.2010 & I have not used this printer . I became mentally depressed & harashed after purchased the defective printer from this company product . I am also using HP Laser Jet “P1007” printer but there is no problem in this printer . If you will not replace the complete printer then I will go for the Legal Action . This is for your kind information & take further necessary action .

Please go through the attached file of cash memo & HP service centre job sheet .



Thanks & Regards

Sushil Kumar Mahapatra

( Advocate )

Cell - 9437265307

Love people when they less deserve it, because its then when they need it most.



----- Forwarded Message ----
From: Hp Customer Care
To: sudhir_bdk06@yahoo.co.in
Sent: Mon, 4 October, 2010 9:22:22 PM
Subject: Confirmation of Service Request ININ-247-2385075


Dear Mr/Ms Shusil Mahapatra[CCC,

Your service request has been processed.
Should you have any queries, please contact us at HP Customer Care with this link www.hp.com/support/India .


Service Request No.: ININ-247-2385075

Request Date: Monday, October 04, 2010
Amount: INR$ 0.00
GST Amount: INR$ 0.00
Total Incl. GST: INR$ 0.00


Sell-to Address:
Shusil Mahapatra[CCC]
C/o Upendranath Mishra MuradKhan Patna c
Jobra Nr Bombay Hotel
Cuttack
753003


Ship-to Address:
Redington India Ltd,
2FND FLOOR, BARAHA COMPLEX,PLOT NO. - 111,
STATION SQUARE
BHUBANESWAR

Contact Name: Shusil Mahapatra[CCC
Phone No.: 919437265307
Mobile No.: 09861488688
Problem Description: CARRIAGE JAM AS PER THE CUSTOMER CALL WILL BE SCHEDULE ON 4/10/2010 AFTER 3 OCLOCK, COLOUR INK IS NOT COMING DURING PRINTING AND CARRIAGE INTERMINENTLY STRUCK IN THE RIGHT SIDE OF THE PRINTER

Accessory Information:
Product Serial No.: CN993HY1MX
Replacement Serial No.:

* Pls refer to the serial # at the back of your product for future service*


Item No.: Q8380-69011
Description: SVC HP PS C4788 W/O INK CARTRIDGE POWER SUPPLY DRIVER CABLE
Qty: 1
Unit: Unit
Unit Price: INR$0.00
Total: INR$0.00
Total with GST: INR$0.00


Payment Confirmation No.

NOTES TO CUSTOMERS
Hewlett-Packard will ship the replacement product to the address agreed to by customer, above. Where Hewlett-Packard is unable to successfully ship the product because of an inaccuracy in the address or the product is refused delivery at the address, Hewlett-Packard will attempt to contact the customer on the telephone number agreed to by the customer, above, during business hours, in order to clarify shipping details. After 3 unsuccessful attempts to contact the customer by telephone within 2 months of return to Hewlett-Packard of the unsuccessfully shipped goods, Hewlett-Packard may then dispose of the equipment as it sees fit. Customer acknowledges that he or she will have no claim against Hewlett-Packard with respect to any equipment disposed of under this provision.
Please notify Hewlett-Packard of any fault with the replacement unit as soon as possible.

Please remove power adapter and cable, USB cable, duplexer, 2nd paper tray, Ink cartridge, Print Head, phone cable, LAN cable and paper,





20 November 2010, 4:50 AM (1 year ago)report abuse Send to a friend reply

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