Inflight internet lives again: Qantas introduces wireless broadband, laptop power in all classes

Dan Warne24 July 2007, 12:55 AM

Laptop power will be available in every seat of Qantas' new international Airbus A380s, as well as some 747-400s. Seats will also feature USB and Ethernet ports and seat-back email


A380 in Qantas livery: we can confirm this is officially a geek's dream planeA380 in Qantas livery: we can confirm this is officially a geek's dream plane

Qantas' new roo: or flying pterodactyl? Apparently Qantas was forced to redesign the logo to accommodate the position of a tailfin on the A380.Qantas' new roo: or flying pterodactyl? Apparently Qantas was forced to redesign the logo to accommodate the position of a tailfin on the A380.
Laptop power will be available in every seat of Qantas' new Airbus A380s from August 2008, the airline has announced. It is also retrofitting existing Boeing 747-400s with a new cabin type, "premium economy", which will offer laptop power.

The retrofitted 747-400s will start going into service from February 2008 onwards.

However, travellers lucky enough to score a flight on one of the 20 new A380s later in the year will even get laptop power in standard economy.

Perhaps of even greater importance, Qantas says it will offer wireless internet throughout the A380s -- even in economy -- as well as web and email access via seat-back inflight entertainment systems if you don't have a laptop with you.

Coinciding with a spruced-up logo featuring a more angular kangaroo doing a more springy hop than the old streamlined roo, Qantas also said premium economy seats would feature USB and RJ45 (ethernet) ports.

The USB ports will be used for "viewing of content" on the inflight entertainment system, though Qantas wouldn't be drawn on whether that would include Divx video capability, or the ability to connect an iPod. It would also allow recharging of USB-powered devices.

The Ethernet port is for laptops that don't have wireless, or for people who simply prefer an Ethernet connection over WiFi, which could potentially become congested in an aircraft if inflight internet usage becomes popular.

USB and ethernet: located in the centre-console of international premium economy seats on the new Airbus A380USB and ethernet: located in the centre-console of international premium economy seats on the new Airbus A380

The companies behind Qantas' inflight internet

Both the wireless and seat-back internet service will be provided by Airbus/SITA joint venture ONAIR. Although there is very little information available online about ONAIR, an report from late last year included a comment from ONAIR CEO George Cooper who said he had one long-haul international customer that would be offering wireless data to GSM handhelds inflight as well as wireless broadband to laptops.

Qantas has announced a trial of offering data access to Blackberries and other GSM devices in the air, and now that it has disclosed that it is using ONAIR for its wireless internet as well, it seems likely that the airline referred to by Cooper was Qantas.

Qantas would not comment on pricing for the internet access, but Cooper is quoted as saying that the unnamed carrier would offer "seatback instant messaging at a price of $5 for unlimited use throughout the flight. Web email will cost $8 per flight, with attachments extra, and there will be a measure of Internet access. Laptop users would have WiFi access to the Internet and VPNs.”

Worryingly, though, the report says that the broadband will be provided via Inmarsat’s SwiftBroadband 432kbit/sec-per-channel service -- a fairly slow link for a planeload of passengers, which could equate to sub-dialup speeds per passenger unless the aircraft uses multiple satellite channels at once.

he new inflight system will be manufactured by Panasonic Avionics, the company which announced with Apple that it would be offering integration with iPods inflight. Qantas declined to comment on whether it would include iPod capability on its planes, but the inclusion of the USB port on every seat on the A380 suggests it will.

Qantas says the new seat-back systems will also offer 30 "PC style" games.

“Customers in every cabin will also be able to remain connected throughout their flight with wireless connectivity, in-seat laptop power, USB and RJ45 ports allowing them to surf the internet or send and receive emails directly from their seat or personal laptop,” said Qantas marketing director John Borghetti.

When, where and how much!

Premium economy will first appear on B747 services to London, Hong Kong and Johannesburg from February 2008 with further routes being added following the introduction of A380 aircraft. Qantas said premium economy seats would cost about half of a business class ticket.

Premium Economy will be located on the main deck of B747 aircraft with 32 seats in a two-four-two configuration. On the A380, the cabin will be located on the upper deck with 32 seats in a two-three-two configuration.

Of course, if money is no object, you should check out the new Qantas first class which comes with 17" wide-screen LCD TVs for every passenger. Business class passengers only get a "large" video monitor, but it has "laptop connectivity" according to Qantas.

Premium economy: will be retrofitted into existing 747-400s as well as offered in new Airbus A380sPremium economy: will be retrofitted into existing 747-400s as well as offered in new Airbus A380s

Key elements of Qantas' Airbus A380 entertainment system

  • Available from August 2008
  • Wide screen monitors in all cabins with digital picture and sound quality;
  • Audio and video on demand with over 100 on demand movies, 350 television selections, 500 audio CDs, 30 PC style games, as well as a selection of audio books and radio channels;
  • Lonely Planet destination and arrival guides;
  • Language tutorials;
  • Deloitte Leadership Academy;
  • Online duty free shopping;
  • Moving maps, text news and weather;
  • An "intuitive state-of-the-art" graphic user interface allowing customers to easily navigate through entertainment options or use the in-seat communications;
  • Wireless connectivity throughout the aircraft;
  • In-seat access to email and the internet, telephone and SMS;
  • USB and RJ45 ports as well as PC power for all seats; and
  • An external camera giving a pilot's eye view of take-off, landing and cruising.
A380 first class: 17" displays for everyone ... all eight of you anyway. (Actually, we have no idea how many seats there are in First, but if Qantas wants to offer us a test flight we'll report back.)A380 first class: 17" displays for everyone ... all eight of you anyway. (Actually, we have no idea how many seats there are in First, but if Qantas wants to offer us a test flight we'll report back.)

A380 economy: 18.5" seat width, USB ports, RJ45 jack (we're still waiting to hear from Qantas what they'll actually be used for)A380 economy: 18.5" seat width, USB ports, RJ45 jack (we're still waiting to hear from Qantas what they'll actually be used for)

Economy self-serve snack bar: nothing to do with tech, and yet everything to do with tech. Now that you have laptop power there are more waking hours in which you'll need munchies.Economy self-serve snack bar: nothing to do with tech, and yet everything to do with tech. Now that you have laptop power there are more waking hours in which you'll need munchies.



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Tony:


It will also be a lot cheaper (sort of)!

Would be good to get iPod connectivity on the plane too though.

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Richard:

With so much to do, sleep will become the less favoured option on long haul flights and rather than be well rested and ready when you land, you will be bug eyed and on the edge, something that customs and immigration officers look for in potential terror suspects!

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Michael:

"well rested and ready when you land" ?????

Not all of us fly first class...

I know I feel like crap when i get off the plane, sleep or no sleep.

29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

David Flynn:

Bah! Who needs to sleep? What we really need on these planes is network gaming, so each flight cam become a massive LAN fragfest. (Have actually played a little network Doom between laptops many years back on one flight, much fun!) 


29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

Richard:

It is not about which class you fly, but being able to sleep anywhere, either you have it or you don't. I have flown in all classes, and let me tell you the added comfort only lasts about 2 hours into the flight. If you can't sleep in economy, then you can't sleep in business or first. I now use any means possible to sleep no matter which class, and try to ignore the distractions, including food sometimes! My point was that even more distractions will even further erode whatever chance sleep had in the equation.

29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

errr:

Just admin it. You fly first/business class.

29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

Joel:

On the other hand, if you're already ignoring the many distractions, then it probably won't bother you. Yeah, I admit that some people (probably myself included) will be tipped away from sleeping - but that's their choice right? The people who *can't* sleep, no matter what, will now have something (maybe, even something productive!) to pass their time with!

29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

Karan:

I don't know about you, but the 20 hour flight to London doesn't mean 20 hours of sleep to me...

29 February 2008, 8:46 PM (2 years ago)report abuse Send to a friend reply

Discosis:

Wish this had been around a couple of years ago. I was on the first leg (Melbourne-Singapore) of an Emirates flight to Dubai and my laptop died barely halfway to Singapore.

There was a "laptop charge area" on board, but they didn't have an adapter plug to enable me to plug my aussie power supply into the custom plug. Even the ground staff in Singapore couldn't find one.

Come to think of it ... one plug, two seats ... better bring a double adapter.

I'll be happy to run my Archos off USB power though.

But why oh why oh why do airlines feel it neccessary to allow people to talk on their phones during flights? :(

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

CY:

This all sounds really cool, but - will it be more reliable? Make the current system work reliably first!

I've been From Aus/NZ to London on several occasions now (22+ hours flying) with Qantas, and I've had 3 occasions when the on-board Video-On-Demand (VOD) system was not working - twice because they just couldn't get it to come on; and one time because the ground crew apparently removed the movies from the plane in London (god only knows why)!

It makes for a very long flight if you can't sleep.


29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Sleepless in the Sardine Can:

Those of you who can sleep on planes are in a different world. The rest of us welcome any diversion except the crappy edited movies that are bland enough to not offend anyone.

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

0xdeadbeef:

i wonder what will happen if quantas realizes that the sales guys from OnAir and Airbus sold them hot air. as far as i can say the current system is not optimized for satellite access. image using your laptop on a modem line but multiply the rtt with two or three and add some more packet errors.

client systems need special adjustments to be usable in such an environment. ever tried to use your nifty laptop on a sea cruiser with satellite uplink? try it.

lets hope that OnAir is smart enough to book a primary pdp context on the inmarsat satellite. if they want to save money im sure they will be using the background class ... which is shared between aircrafts in the same spot beam ... go figure.

oh and btw i hope they use dedicated vlans per seat. otherwise the bad guys will be booking economy class seats to rip of the secrets of the first class guys *eg*. 20h are a long time to get into some systems ...

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Doubting Thomas (New user):

Will this new unnecessary stuff interfere with the increasing electronic controls of modern planes?
Doubting Thomas Perth

02 July 2008, 3:55 PM (1 year ago)report abuse Send to a friend reply

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