Logitech limits Vista support to three-year-old peripherals

Tim Gaden23 August 2006, 4:56 AM

Logitech has admitted it won't be making Vista drivers for any keyboards or mice older than three years. Logitech will [only] be supporting legacy mice and keyboards that shipped with Setpoint, our mouse and keyboard configuration software. This software has been shipping with Logitech products since 2003, the company told APC.


logitechmx1000.jpg Logitech says it has been working closely with Microsoft to make sure that its new peripherals capitalise on Vista's new features, but has also admitted that it won't be making Vista drivers for peripherals older than three years.

All the company's new products like will come with drivers that offer full 32-bit and 64-bit driver support for Vista and its new DocFlip and Dynamic Search features.

But only customers who have bought their Logitech product within the last three years will get full support when Vista launches, according to Logitech USA Director of Business Development Paul Pistilli.

Logitech will be supporting all legacy mice and keyboards that shipped with Setpoint, our mouse and keyboard configuration software. This software has been shipping with Logitech products since 2003. Logitech customers will be able to go to our website to download the latest version of Setpoint, which will support both 32 bit and 64 bit Vista machines. This will be available at the time of the Vista retail launch. In addition, all our currently shipping products are Vista-ready. We will be going through standard WHQL [Windows Hardware Quality Labs] certification, so that we can exhibit the Premium Vista logo on our package moving forward.

 

Exactly what legacy users can expect from Logitech's Setpoint software is still unclear:

The exact mapping of features from Vista to all of our legacy mice via the software upgrade is still under definition. This will primarily be defined by the normal operation of Vista. In other words, if Vista assigns specific functions to the scroll wheel of the mouse within specific UI elements, we will support this. For access to brand new features such as search, we will be recommending a number of new products with specific Vista features.

 

According to the Logitech web site, Setpoint doesn't currently include Vista support. Pistilli couldn't confirm what degree of support people could expect in Vista betas before the official launch.

Microsoft and Logitech have an odd relationship which Pistilli describes as "co-opetition" (Wikipedia):

Microsoft is keen to see greater integration between software and hardware. Consumers like that better fit as well, I mean, look at companies like Apple, so our people have been working closely with their people for over eighteen months. It's been great, but you have to realise that as well as working with Microsoft and benefitting from our close relationship, that company is also our competitor in the peripherals business.

 

As a result, Pistilli says, Logitech's industrial design partners are working on a range of new peripherals that are influenced by Microsoft's design philosophy, but "don't follow the guidelines 100%".


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Jack Cox:

Oh noes!

I wont be able to install the bloated software package that I never actually installed with my 3 year old logitech mouse in the first place.

In fact, if it means function keys on keyboards actually act like function keys and not idiot buttons then kudos Logitech, kudos.

Sometimes no support is the best thing a hardware vendor can do for us.

This is truly a dark day for... um... something else...

29 February 2008, 8:28 PM (2 years ago)report abuse Send to a friend reply

Stephen:

I have used Vista but I am clean now... it is the devils work.

29 February 2008, 8:28 PM (2 years ago)report abuse Send to a friend reply

Brent (New user):

Can you please tell me how I can install XP Pro fake or not after I have formatted my Vista Home. Where can I get the SATA drivers and all the other drivers I need because it just won't let me. Thanks

19 March 2009, 3:49 AM (1 year ago)report abuse Send to a friend reply

pcss:

Hi all,

Running Vista RTM. Plug in camera.. (Quickcam Pro 4000) no drivers found.

Grab qc848enu.exe from Logitech, extract it, don't run it.

Point Vista to drivers folder of said extracted files.

Files found, cam and audio work.

Voila.

29 February 2008, 8:28 PM (2 years ago)report abuse Send to a friend reply

Patrick:

Thanks my friend this realy works.

29 February 2008, 8:34 PM (2 years ago)report abuse Send to a friend reply

Ian White:

I too have a Pro 4000 Web cam, and became frustrated with Logitechs' complete disregard for Vista drivers. Thankyou to all those that have found the solution - for me atleast - It works perfectly. Now for the drivers on the motherboard - NVIDIA...DOH

29 February 2008, 8:34 PM (2 years ago)report abuse Send to a friend reply

Noty661:

Thanks!

Worked perfectly for the White & Blue Quickcam Chat. Even though Logitech says this camera doesn't work with Vista, and kindly provides links to buy a new one.

29 February 2008, 8:34 PM (2 years ago)report abuse Send to a friend reply

Carol:

you are a genius. I spent hours trying to use the logitech updates for my webcam to no avail. it is now working like a dream.
thankyou thankyou thankyo

29 February 2008, 8:34 PM (2 years ago)report abuse Send to a friend reply

halcon:

too bad!
I have a logitech keyboard and mouse, I would not spend a lot of money to buy again a new set of Mouse and Keyboard, at least Logitech should make a software to cover all their product line in a single package, like Nvidia does for the video cards range.

29 February 2008, 8:28 PM (2 years ago)report abuse Send to a friend reply

Rodrigo:

NO!!!!
I have a new Quickcam for Notebook Pro and setup refuse install under Windows Vista RC1

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Jimmy:

I have a QuickCam® Orbit MP and still no support in Windows Vista RC1.

To make matters worse the latest version of the software on Logitechs website version 10 causes a Cpu overload 95%-100% of resources taken up so I had to go back to the XP 9.5 software that came on a CD. Unfortunately the 9.5 software (the only one that works!) cant be downloaded online anymore.

I also have a Logitech QuickCam Zoom webcam. Still no support under Vista RC1.

Logitech needs to get there act together and start suporting their products under Windows XP and Windows Vista. Webcams arent cheap and the least people expect is working drivers and software from the vendor. Ideally anything that worked under XP should run under Vista, but not the version of Windows after Vista.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Todd Davis:

QuickCam drivers DO work under Vista, at least RC1 for sure. What does NOT work is the installer or the additional software. However, if you go into the device manager, you should see an unnamed device with no driver (it should be indicated with a yellow exclamation point I think). Anyway, that's your camera. Click it and elect to locate a driver for the camera, then point it to the Drivers directory on your CD. In a few moments your camera will be up in running under Vista. Works fine with Skype and what have you.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Ivan Fernandez:

The Drivers directory of WHAT CD? there is none in the VIsta DVD, are you talking about the Logitech CD that came with the webcam?

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

ripkord:

Logitech drivers can be found on the logitech ftp site.... im sure google can find that for ya ;)

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Dominator2:

IF THEY WANT TO PLAY GAMES THEN DON'T SUPPORT THEIR PRODUCTS. SHOW THEM WE MEAN BUSINESS. HURT THEM IN THE POCKET BOOK AND THEY WILL COME AROUND

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

alan:

tell me againg how i can get my quickcam to work?

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

matrix:

Yes I too have problems with the driver for my webcam, If i download from logitech you get the whole package and not only the driver,

does anyone know where to find only the driver,

would help a lot

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Sb34:

If this is true, I will never buy anything coming from Logitech. They should think at the good choice !

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

p4rma:

I can confirm the manual install of the Quickcam Zoom works. If you download the package and quit the installation the drivers should still be here C:\Program Files\Logitech

Good Luck & Thanks for your help

29 February 2008, 8:35 PM (2 years ago)report abuse Send to a friend reply

Anonymous:

There're no supported for windows 64 bits version (been almost 3 years). Logitech has lost me as a customer for good.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Wes:

This is pretty much the last straw for me... I have an orbit (Not an MP) and it says right on their site that is will not be supported with Vista... I got this thing a little over a year ago and they are not going to support it???

That's it, goodbye logitech... There are smaller fish out there that appreciate their customers a hell of a lot more than you do and THEY now have my business.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Nathan:

I have a logitech orbit (not mp) I finnally got mine working if anyone needs help just email me and ill give you the steps on how to do it.....

my email is nathanhoksbergen@hotmail.com

29 February 2008, 8:37 PM (2 years ago)report abuse Send to a friend reply

nathan:

logitech orbit(not mp) fix for vista

--------------------------------------------------------------------------------

well as you may have noticed that logitech is not giving us drivers for anything that is 3 years old from them . well that kind of made me upset becuase i bought a 150 dollar webcam and it didnt work for vista ... just kept booting becuase of software.

Well after a bit of thinking i tried this....

download the xp software for the orbit(not mp) save it to desktop and extract files there
youll see a folder called drivers
plug your cam in and run the driver instalation but be specific for it to look in that folder
wella driver installed but now its for the software
download the orbit software for the orbit mp vista ver and run setup
after instal when it goes to detect the cam just click skip it wont detect it but once you are all set up everything works fine.

29 February 2008, 8:38 PM (2 years ago)report abuse Send to a friend reply

TERRY:

easy fix, download and install LABTEC WEBCAM PROGRAM AND DRIVER
runs orbit with lightrite pan, tilt, zoom and facetrack

29 February 2008, 8:37 PM (2 years ago)report abuse Send to a friend reply

Dan Buske:

The download lists Vista, but there is no driver there.
And yes my click mouse is less than a year old.
Looks like Logitech is lying.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

Jill Simon:

Gee, this really gives me an incentive to
purchase another Logitech product!

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

BongoKongo:

You can quite easily install Logitech QuickCam IM on Vista and it works perfectly.

1) To install QuickCam IM on Vista First download Logitech drivers qc848enu & qc1050 and
qc1100.

2) Then plug in your QuickCam and vista will try but not be able to install the drivers.This action is necessary because now QuickCam IM will show up in the Hardware Manager as an Unknown device.

3) Now go to Hardware manager and click on Imaging device or Unknown device in the list and
select update drivers.

4) Point it to the unpacked qc848 driver and /find the driverfolder/then the Win New
folder/then the IM folder and click OK.

5) Vista will say that it it found the drivers but could not install them properly because it could not find a specific item/object or file. I think it faults here when it can't find SP1 or SP2,because they are not vista files."But it has partly installed the drivers".

6) Then you need to go back to Hardware Manager and once again click on the Unknown device
and once again update the driver only this time click on Let me Browse my Computer for Driver
Software.

7) When the next Box appears choose Let me pick from a list of device drivers on my
computer and you will see QuickCam IM in the list.

8) Now click on Have Disk and point it to the unpacked qc1050 drivers and Browse to the
Driver Folder double click on it and then open the X32 Folder double click on it and then
open the IM Folder.

9) Click on the IvPEPIc.inf file and choose open then click on OK.

10) Then Magically Vista will give you a list of Logitech drivers to install.Choose the one
for the QuickCam IM and Vista will tell you that it is not a vista driver but click OK anyway
and it will install the working driver.

11) Then go back to the folder whith the latest qc1100 driver & software download and
install it BUT PLEASE NOTE: DO NOT UNPLUG THE QUICKCAM EVEN THOUGH IT TELLS YOU TO. When it
is finished installing drivers and software and finishes the setup process reboot the PC.
When it reboots you will have your QuickCam IM installed with the latest Drivers & Software working on
Vista.

NOTE: If you are lucky sometimes you do not need to do step 4) & you can go straight to
step 6) but this has only happened to me once so to be safe do all the steps and the
QuickCam IM will work on Vista.

29 February 2008, 8:32 PM (2 years ago)report abuse Send to a friend reply

Tekno:

This problem is quite easily solved without having to go through all this gibberish. Basically,
1.download the software from Logitech support/driver download on to your desktop.
2.Extract the contents with winzip on to your desktop (You'll end up with a few folders. your only interested in the "drivers")
3. Move drivers folder on to program files or windows (depending on if u have multiple user accounts with or without passwords)
4. Plug in your camera. Firstly, let Vista look for the driver. When it fails, close that box.
5. Open device manager and you'll see yellow questionmark/camera.
6. Open camera properties and click update driver
7. Point it to the "drivers" folder that you moved in step 3.

VOILA. Its as simple as this. Go to yahoo, msn or skype and open your webcam and there it goes working fine. VERY SIMPLE.

29 February 2008, 8:48 PM (2 years ago)report abuse Send to a friend reply

terry:

spent lots of time trying solutions to using my old orbit on vista 32bit
EASY FIX
INSTALL LABTECH DRIVER AND PROGRAM
RUNS ORBIT FINE, FACE TRACK, PAN TILT AND ZOOM, AND STILL USES LIGHTRITE

QED.

29 February 2008, 8:33 PM (2 years ago)report abuse Send to a friend reply

Brent (New user):

This is a great website but i can't find any software for my logitech webcam that is USB supported. I am running Vista home and that won't find it neither will the web. Does Anyone have suggestions as to where I can find the driver. I dont even know what make or model it has a oval clip at the bottom and it's a round cam. thanks. Baw123

17 March 2009, 4:21 AM (1 year ago)report abuse Send to a friend reply

-Danny (New user):

I followed the advice given by Terry to use the LabTech software and it worked for me... here's what I did.

System: Vista
Cam: Orbit MP
Software: Downloaded forom the Labtech site, in the Support/ Downloads section identified as " Software for Labtec Notebook WebCam, Webcam Pro, WebCam Plus, plus SE and labtec® webcam"

Procedure:
1.)Uninstalled Logitech webcam software
2.) With the camera plugged in, uninstalled webcam from the device manager (it will ask you to restart, do not restart yet.
3.)Installed the Labtech software, then restarted my system.
4.) After restart, connected my cam, system asked me for the drivers, I choose to let it search my computer and online for a driver automatically... done

Everything works, zoom, tilt, RightLite, face track, all works perfectly... actually, I think it works smoother hogging less resources then when I was on XP using the Logitech software. Logitech's software is bloated, with a lot of extra crap I never used like animated avatar and such. The Labtech sotware is exactly the same, but stripped of excess rubbish, but still highly functional.

Thanks Terry!!!

-Dan

09 December 2009, 8:49 AM (3 months ago)report abuse Send to a friend reply

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