Microsoft locks out Windows Phone 7 customisations from HTC and Telstra

David Flynn
26 February 2010, 10:08 AM


Microsoft confirms that UI overlays such as HTC’s Sense will be banned from Windows Phone 7 platform, with carrier rebranding also being slapped down.


Extensive UI customisations from smartphone makers and carriers alike will be prohibited on Microsoft’s forthcoming Windows Phone 7 platform, so that users are always presented with the same Microsoft-designed ‘Metro’ UI.

Natasha Kwan, General Manager for Microsoft’s regional mobile communications business, confirmed to APC that interfacelifts such as HTC’s Sense and Samsung’s TouchWiz “will not be permitted” on Windows Phone 7 devices.

“When you have a Windows Phone 7 Series handset from HTC or Samsung or anyone else, the user interface is going to look exactly alike, even down to the level of the soft (QWERTY) keypad – the experience will be exactly the same” Kwan says.

“We used to believe that Microsoft was a platform provider, so we’d provide the OS and then the OEM would innovate around that. But our learning is that the end-users want to have an experience that is consistent. So we are taking a greater ownership (of the platform) and there will be less surface area for other UI designs because the more you have of these, the more you have fragmentation.”

The forecast is not so sunny for HTC's slick Sense UI,
which Microsoft is banning from its next-gen Windows Phone 7 OS

Kwan admitted that the initial reaction from Microsoft’s OEM partners was less than positive. “It wasn’t easy. To be very candid, in the early days when we had that conversation it was tough because were were changing the way we worked with them.”

“But at the end of the day their competition is Apple and their business model is to make money from the hardware. And the more costs you can take away from them, the less they need to spend bringing their phones to market” Kwan explains.

“So our proposition is that if we’re able to take away a lot of the development work and OEMs have less costs to write code, from their standpoint the faster they can bring their phone to market the better. And they can still innovate and give customers a good experience, and that’s all that matters.”

The only tweaks permitted to Windows Phone 7 devices will be adding 'live tiles' like those above,
and hubs which aggregate several online services


But with Microsoft mandating that OEMs can’t skin the Windows Phone 7 UI – codenamed ‘Metro’, after the intuitive maps and navigation devices employed by subway lines and metro systems around the world – then where does this ‘innovation’ come into play?

Tony Wilkinson, business operations director with Microsoft Australia, told APC that software-based customisations would occur around the ‘live tiles’ on Windows Phone 7’s home screen as well as hubs based around aggregating online services.

“Instead of replacing our UI, OEMs will use aspects of the UI to create their own differentiation. They can create their own live tiles, they can have their own hubs, they can have content.”

From a hardware perspective Wilkinson says that “instead of the innovation being that your screen is higher resolution, you might bring to market a particularly thin or stylish device, or one with a good keyboard, so it’s a higher level of innovation.”

Telco rebranding and skins like the TelstraOne shell will also be banned under Microsoft's new rules

Mobile carriers will face the same strict rules on what they can and can’t change on the UI, although many customers will count this as a blessing in light of the rampant branding adopted by some carriers – which can extend from a skinned start screen to a totally new UI such as Telstra’s TelstraOne shell.

“Typically in the past, just like OEMs, the operators liked to have their own skin, to have their own look and logo” says Kwan. “With Windows Phone 7 they can’t have this.”

Wilkinson says that carriers will “be able to create their own tiles and even their own hubs, if they’ve got a service like Telstra’s Foxtel Mobile for example. Operators will primarily build in a lot of services.”

Carriers will also be permitted to change the default search engine of a Windows Phone 7 device from Microsoft’s Bing to the likes of Telstra’s Sensis. “They would be open to to to do if they wanted to” Wilkinson confirmed.


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Chief Information Officer (New user):

A phone OS like this turns manufacturers (OEMs) into dumb commodity sellers. They've lost control where in the past they could add features. Changing the color of a tile doesn't give the OEM much room to innovate.

It would be strange for Telstra to start selling Windows Phone 7 Series handsets. It's an unproven platform (because it doesn't exist yet), and it's a very consumer based platform (I don't think large enterprises will go near WP7S). Many enterprises will move to Google's Android platform instead.

Even stranger is that Telstra doesn't sell any Android phones. Most of its competitors (eg Voda and Three) each have at least one Android phone on sale. I guess Telstra and Microsoft dance together.

26 February 2010, 12:10 PM (2 years ago)report abuse Send to a friend reply

apt.pupil (User):

Quoting Chief Information Officer:
Even stranger is that Telstra doesn't sell any Android phones

This is because currently there is no Android phone in Australia that has passed Telstra approval. certainly the models i have seen so far have all not been Next G compatible- which needs the UMTS 850MHz(3G) carrier frequency. Most phones have UMTS 900/1800/2100(3G) carrier frequency capabilities.


Quoting Chief Information Officer:
I guess Telstra and Microsoft dance together.

Present a phone(like HTC did at MWC 2010)with the 'droid OS and uses UMTS 850MHz(3G) and Telstra may consider it. They already have one on the way however, it will be a few months before it lands in our hands yet though


Quoting Chief Information Officer:
A phone OS like this turns manufacturers (OEMs) into dumb commodity sellers


I only partially agree with this statement, however you have to look at winmo 6.&6.5: they are not exactly user friendly and rely on manufacturers to reskin the OS. Microsoft actually wants to make a profit on their mobile OS(understandably enough), and having the one simplified UI as opposed to the samsung Touch Whiz, the HTC Sense and Touch Flo, and the Sony Ericsson Panels, along with vanilla and phone carrier(telstra) attempts at making a simple UI have only baffled the majority of consumersas to what different brand of the same mobile phone OS to choose.

i applaud this move by microsoft at finally understanding what is going wrong for the most part. however i DO NOT LIKE the loss of backward compatible apps. what is gonna happen to my marketplace apps that i have paid for? left by the wayside.


26 February 2010, 3:09 PM (2 years ago)report abuse Send to a friend reply

Raindog (User):

Quoting apt.pupil:
This is because currently there is no Android phone in Australia that has passed Telstra approval.

When has Telstra had a criteria other than a wide margin? They've sold some shockers in the past, why not blue tick and non blue tick Android handsets? This has worked for Telstra in the past.


26 February 2010, 5:54 PM (2 years ago)report abuse Send to a friend reply

apt.pupil (User):

Quoting Raindog:
When has Telstra had a criteria other than a wide margin?


being a dealer in the company- i have seen company MDMs come in showing me the phones of theirs going through Telstra testing and approval, and- i know you will find this hard to believe- some of them have been rejected by Telstra. Take the 12MP Sony Ericsson Satio released pre- christmas last year. It was rejected by Telstra after testing. From what i can gather from my SE MDM it did not meet the mionimum coverage requirements for Category A phones- the kind that are only really good for metropolitan use.

26 February 2010, 6:06 PM (2 years ago)report abuse Send to a friend reply

Raindog (User):

Quoting apt.pupil:
the phones of theirs going through Telstra testing and approval,

And the manufacturers/distributors offering the biggest discount are the ones most likely to achieve approval. If testing isn't independently verifiable it means nothing.

I have one site, where Telstra testing refuses a broadband connection and claims an existing fast and fully functional connection could not be reconnected. Telstra had no problems attempting to push a NextG connection towards the customer at a much higher cost.

A white coat or two, a few graphs all looks impressive and all bunkum. Most of the required test facilities only exist off-shore anyway.

26 February 2010, 6:12 PM (2 years ago)report abuse Send to a friend reply

Chief Information Officer (New user):

Quoting apt.pupil:
"there is no Android phone in Australia that has passed Telstra approval. certainly the models i have seen so far have all not been Next G compatible"

You're saying there aren't any Android phones that are "Next G compatible"? But Telsta's Next-G network is the same network as the '3' phone company's network. Telstra and 3 are sharing infrastructure.

Yet 3 manages to still get an Android phone on sale.




27 February 2010, 7:08 PM (2 years ago)report abuse Send to a friend reply

Tin (Regular user):

Quoting Chief Information Officer:
You're saying there aren't any Android phones that are "Next G compatible"?


They work fine. Telstra don't want to approve them yet because they haven't managed to completely rape and mutilate the interface beyond recognition, force Bigpond adverts into soft-keys and prevent users doing things they want to (but Telstra perfer they wouldn't).

27 February 2010, 8:40 PM (2 years ago)report abuse Send to a friend reply

Douglas (New user):

Quoting Chief Information Officer:
You're saying there aren't any Android phones that are "Next G compatible"? But Telsta's Next-G network is the same network as the '3' phone company's network. Telstra and 3 are sharing infrastructure.

Yet 3 manages to still get an Android phone on sale.

3's 3G =/= Telstra NextG. 3 only do 2100MHz, NextG is 850.



27 February 2010, 9:50 PM (2 years ago)report abuse Send to a friend reply

Douglas (New user):

Dear Microsoft, thankyou for banning the telco rapings that are common on phones today. You are doing a great service to society. Now if everyone else could get on board, this would be greatly appreciated.

I still don't like the looks of it, though, to be honest, it's too cutesy and cuddly for my liking.

26 February 2010, 1:49 PM (2 years ago)report abuse Send to a friend reply

AlexF (User):

As I understand, Micrsoft will still support the Windows Phone (v6.x.x). Carriers and OEMs will continue to be able distort its UI as much as they current do, although I suspect they will find fewer customers willing to tolerate it as in the past.

26 February 2010, 8:36 PM (2 years ago)report abuse Send to a friend reply

apt.pupil (User):

Quoting AlexF:
As I understand, Micrsoft will still support the Windows Phone (v6.x.x). Carriers and OEMs will continue to be able distort its UI as much as they current do, although I suspect they will find fewer customers willing to tolerate it as in the past.

thats exactly it. i applaud Microsoft on making it a one OS- one look policy.

however i question the look and feel of their OS given the small promo video i have seen so far on the microsoft website



26 February 2010, 10:22 PM (2 years ago)report abuse Send to a friend reply

Tin (Regular user):

No HTC interface? No thanks.

I love the Sense interface. Far, far, far more useful to me than the crap "home" screen stuff MS has given me for years. And far more useful than what I'm seeing for WinPho7.

Lucky for me, HTC still put the big clock and weather stuff on Android. And even if they didn't, I doubt I'd have trouble finding a weather gadget for Android.

26 February 2010, 10:41 PM (2 years ago)report abuse Send to a friend reply

apt.pupil (User):

Quoting Tin:
No HTC interface? No thanks.

I love the Sense interface. Far, far, far more useful to me than the crap "home" screen stuff MS has given me for years. And far more useful than what I'm seeing for WinPho7.

i like the touchflo/sense interfaces, but until i met the HD2- i was yet to see a phone able to run it smoothly after a long day's work- so i am well accustomed to the windows home screen





26 February 2010, 10:50 PM (2 years ago)report abuse Send to a friend reply

ltorsu (New user):

I will be just new to HTC HD2, anything new thing I should be aware of?

05 March 2010, 11:11 AM (2 years ago)report abuse Send to a friend reply

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