NVIDIA owners threaten class action over Vista drivers (or lack of them)

Dan Warne
06 February 2007, 3:24 AM


Big trouble in big video -- NVIDIA's lack of final Vista drivers for its video cards is stirring up a lawsuit by users who say they've been mislead.


Sprung: an NVIDIA video card with "Windows Vista Ready" labeling in-storeSprung: an NVIDIA video card with "Windows Vista Ready" labeling in-store
GPU giant NVIDIA is facing a possible class action by irate users who claim they were mislead by "Vista ready" logos on NVIDIA graphic card packaging.

The threatened lawsuit stems from the fact that NVIDIA is yet to ship final Vista-compatible drivers, while its arch-rival ATI released final drivers on the same day Vista was released to consumers.

A website -- www.nvidiaclassaction.org -- has been set up to collect the grievances of NVIDIA GPU owners.

NVIDIA's latest beta Forceware drivers, version 100.59, work for some people but not others. The company has been struggling to get GeForce 8800 cards working properly under Vista, despite marketing them as having DirectX 10 compatibility.

An earlier version, 97.46, is listed as being WHQL certified and is not listed as a beta, however a bold disclaimer notes, "These NVIDA Windows Vista drivers are under development. This version is not fully optimised for full 3D performance and may not include all available features available on different operating systems. NVIDIA, along with the industry, is continuing to update its Windows Vista drivers to ensure maximum performance on 3D applications and add support for features."

The company goes on to say, "These drivers are provided "AS IS." NVIDIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOVER AS TO MERCHANTABILITY, COMPATIBILITY, PERFORMANCE, APPLICATION OR FUNCTION, AND DISCLAIMS ALL SUCH WARRANTIES TO THE FULLEST EXTENT ALLOWED BY LAW."

In other words, "they may not work -- don't sue us."

The problem with that is that NVIDIA has been marketing many of its graphics cards as "Vista ready" for months, which, it could be argued, has influenced the buying decisions of thousands of people.

While NVIDIA may argue that "Vista ready" means something specific, consumer law generally uses the interpretation of the ordinary consumer to judge what an advertising claim actually 'means'.

Related stories

 

 

 


Post your comment



Comments

RSS feed Email alert

tin:

My goodness... Vista came out a week ago and they are having a go at NVidia already?

Yeah having "Vista Ready" written on them may have been silly, but so is buying a new OS from MS this early and expecting anything to work.

29 February 2008, 8:29 PM (3 years ago)report abuse Send to a friend reply

Anonymous:

Well with the current drivers (100.59) which will run vista's aero interface. Some games that were achieving frame rates in the hundreds are lagging (age of empires 2 conquers expansion and command and conquerers generals zero hour are two that i have experienced this with using my 8800GTS in vista. I was getting and am still getting frame rates over a hundred all the time.

29 February 2008, 8:37 PM (3 years ago)report abuse Send to a friend reply

Hugh:

"Yeah having "Vista Ready" written on them may have been silly, but so is buying a new OS from MS this early and expecting anything to work."

If it was MS being incompetent, your comment may have a point. If the video card company who claimed to be Vista Ready isn't, then that is entirely nVidia's poor performance. Don't let nVidia hide behind `MS Sucks' propaganda - they were not prepared.

29 February 2008, 8:37 PM (3 years ago)report abuse Send to a friend reply

Hiro:

I think it should be noted, the issue is with Nvidia, not MS.

The key is in the following :

"The company has been struggling to get GeForce 8800 cards working properly under Vista, despite marketing them as having DirectX 10 compatibility."

Nvidia claimed to have designed these cards full support for DX 10 which is only available in Vista, with DX9 compatibility. Yet it won't run as advertised. They pushed Sli configuration in advertising to sell these cards, yet there is no support for Sli at all to be seen anywhere for DX10 with these cards.

If you bought a car with cruise control and after you revieved the card, the cruise control was not working and/or disabled and they "might" get it working later. You would be angry too.

29 February 2008, 8:29 PM (3 years ago)report abuse Send to a friend reply

anonymous user Anonymous user