Office workers frustrated by network delays

Angus Kidman
15 September 2008, 5:00 PM


Office networks are so slow that many of us are ready to throttle the IT manager, and there doesn't seem to be an immediate fix in sight, a survey has shown.


A recent survey by systems integrator Dimension Data suggests that many of us are resigned to the office network running like a three-legged donkey stuck in quicksand.

The study, sponsored by network management vendor Blue Coast Systems, surveyed 957 IT users about their major pain points when working on corporate networks, and sub-par performance romped it in at the top of the whinge list.

Email performance problems alone could waste up to 25 minutes a month, the survey found.

OK, so that's only equivalent to a single episode of My Name Is Earl, but in today's frantic workplace environment that kind of nuisance value adds up.

65% of Australian users surveyed reported that network problems reported to IT were fixed "eventually", an even sloppier number than the 50% global average.

On reflection, this situation might be a subtle ploy by IT overlords to block access to "time-wasting" applications like Facebook, while maintaining that their companies are open to the benefits of social networking and not trying to scare off potential attitude-heavy Gen Y employees. After all, it's hard to sneak in a quick couple of moves in Pack Rat or Wordscraper if the game takes an hour to load.

But apart from going in hard at the IT manager with a crowbar or becoming the resident office complainer, are there any other potential solutions? One sneaky possibility is to set yourself up with a dirt-cheap 3G modem (say Three's $15 a month 1GB mobile broadband bundle) and bypass the company network altogether. No speed restrictions when you've got urgent tasks, no Facebook blockage, no problems. Sure, this might be a massive compromise of company security and a sackable offence, but if the internal network is running at the speed of a constipated camel, there's obviously much bigger problems that will have to be addressed first. (Hint: time for the IT manager to stop staring at his navel and fight for some money from management to install a better network.)

If your IT manager is canny about locking down USB ports, your choices are more limited. If you're not ready to quit your job, you can adapt the previous strategy and surf the net unfettered on your own laptop -- or if that's not allowed -- iPhone or BlackBerry. If anyone asks what you're doing, say you're having to work on your own device to lodge a support ticket because the internal network is so shite.


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Tin (User):

Impatient users or PEBKAC are the problem 90% of the time.

I get people whinging about slow networks at work. Usually it's a case of the user deciding to keep 3GB of music or wedding photos on their desktop... With roaming profiles, they get to wait while it copies.

As for slow internet... Try being behind a multi-million dollar filter system that simply doesn't work. Dialup-like browsing as the filters slowly check if you can access each page (and again for each image, etc).

15 September 2008, 8:50 PM (4 years ago)report abuse Send to a friend reply

tfacter (New user):

25mins a month... angus cmon bro wake up you just printed trash
25mins a month is less than a minute a day.. most workers check there email more than once a day... its simply a puff piece survey in that regard next time dude dont use this as an example.. the one major issue i have is people clogging up there emails with crap from the likes of facebook.. perhaps if they did some damn work insted maybe it wouldnt be an issue... 25mins a month thats great.. seriously pissy bitching from employees...

TIN i sooo feel your pain.. the worst is when it aint 3gig and its 30gig and ya gotta back there crap up because they clogged there pc so bad.. over a business network thats insane... plus 9/10 times the network admins been chomping his tight arse manager for more money to fix it

16 September 2008, 12:42 AM (4 years ago)report abuse Send to a friend reply

Raindog (New user):

Those who complain most are generally the greatest offenders at wasting considerable and expensive bandwidth and storage space.

For those who complain loudest an old 10M hub at the patch frame (just for the complainants cable) will give them something to really complain about.

And you can always fish out a few logs of of just what a complainant has been browsing and when he was browsing it. Repeat the exercise 20 times and your network has bandwidth to burn again in no time. :>






16 September 2008, 8:27 AM (4 years ago)report abuse Send to a friend reply

Tin (User):

Quoting Raindog:
For those who complain loudest an old 10M hub at the patch frame (just for the complainants cable) will give them something to really complain about.

One of the advantages of managed switches... Just drop the port speed down, half duplex it, and then if you're really mean, apply bandwidth limiting to it aswell.

16 September 2008, 8:57 AM (4 years ago)report abuse Send to a friend reply

Raindog (New user):

Quoting Tin:
One of the advantages of managed switches.

Indeed, but regardless of what is installed it's importand to remind them who is boss. BOFH it's a lifestyle. :>




16 September 2008, 9:05 AM (4 years ago)report abuse Send to a friend reply

tfacter (New user):

angus is this is a social puff piece to side with the workers seriously dude

25mins a month lost due to slow email thats less than a minute a day.. considering that they check it more that 5 times per day thats great uptime and speed...

angus seriously dude cmon get with the times bro

16 September 2008, 8:31 AM (4 years ago)report abuse Send to a friend reply

McBanjo (New user):

I think the point to get across is that those 25 mins a month could be costing the business a lot of money. Take into account that this is only email and there are many other applications which could be affected. This means that the huge cost of upgrading the network could, in effect, be subsidised or even paid for by the increasing productivity.

16 September 2008, 7:26 PM (4 years ago)report abuse Send to a friend reply

Tin (User):

Quoting McBanjo:
This means that the huge cost of upgrading the network could, in effect, be subsidised or even paid for by the increasing productivity.

Somehow I doubt it. OK, some networks are shockers, but the bulk of the whingers will start complaining again within 2 months of getting gear upgraded...
We used to have a saying about musicians: They'll expand to fill the available space. Same applies to office workers on a computer.

16 September 2008, 11:26 PM (4 years ago)report abuse Send to a friend reply

tfacter (New user):

okay now lets get factual for a minute this survey is a shonk. its advertisement for its own sites products.

Now lets get mathamatical..

25mins is 1500seconds
1500seconds by 30 days is 50seconds a day of delay

Now we all know that it simply doesnt happen like that. there are some days that a worse than others.. lets now anaylze that..

Why..

Simply put, we dont know.! Everyone is different you have some companies with more people than others, we have small business we have large businesses.. now lets say we have a business that has for example 100 employees all in publishing, they email pdf files larger than 3meg each day and recieve pdfs each day. theres a kick arss server running the lastest exchange server. Every now and then it gets a bit slow.. you automatically blame the it dude its his fault... NOT..! its the connection to the internet.. you see most companies cant afford 10meg links there stuck on 2meg links or 4meg links and god forbid slower than that... business get ripped off for data links.. i hear you saying its not the link.. okay 2meg is 200k and email is 3meg thats 3072k thats going to take about around 20seconds maybe.. sure not bad.. but what if everyones doing it. it grinds to a halt.. seriously how that the it guys fault.. its not

heres an example of expensiveness

tpg business on adsl1 through telstra dslams

its a $149.95 a month for a link that does 1500k/256k that 150k download and 25k upload.. and when someone wants to email a file the network will grind to a halt..

now angus let me know if im wrong here

16 September 2008, 11:21 PM (4 years ago)report abuse Send to a friend reply

Tin (User):

To the average user, the network is anything when a file is involved. The internet doesn't need to factor into it.

We had a batch of PCs a few years back that had horribly slow IDE controllers (thanks Intel). Users working on local files would constantly tell me the network was slow... That's how much the average user understands of a network. I think that really needs to be factored into the survey too.

16 September 2008, 11:29 PM (4 years ago)report abuse Send to a friend reply

tfacter (New user):

i completely agree 100% with you in every way... i was merely addressing the email fact..

17 September 2008, 12:35 AM (4 years ago)report abuse Send to a friend reply

Stypen (New user):

"One sneaky possibility is to set yourself up with a dirt-cheap 3G modem ... Sure, this might be a massive compromise of company security and a sackable offence..."

Unfortunately for many, the below is also "a sackable offence".

"fight for some money from management to install a better network"

24 September 2008, 2:48 AM (4 years ago)report abuse Send to a friend reply

anonymous user Anonymous user