Optus has 'lazy, underutilised' broadband network: Telstra

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Dan Warne18 December 2007, 5:24 AM

Telstra has accused Optus of having a 'lazy and underutilised' cable network and asked the ACCC to excuse it from its obligation to provide Optus with access to copper phone lines.


Telstra has accused Optus of having a 'lazy and underutilised' cable network and asked the ACCC to excuse it from its obligation to provide Optus with access to copper phone lines.

The crux of Telstra's argument is that Optus refuses to cable apartment blocks with HFC cable, instead preferring to use the cheaper option of accessing apartments via the unconditioned local loop -- Telstra's raw copper phone lines.

Recently, Optus announced it would no longer be providing phone services purchased from Telstra and resold by Optus. Instead, it would focus on using ULL phone lines, where the lines are physically disconnected from Telstra's equipment and connected directly to Optus equipment in telephone exchanges.

Telstra has bitterly fought its competitors getting cheap access to ULL phone lines for years. Recently, however, it lost its battle, and was forced to give access to ULL to other telcos for about $14 a month.

Telstra has produced a 92 page report for the Australian Competition and Consumer Commission outlining how cable networks around the world typically have a six per cent rate of unserviceable properties, while Optus has 40%. (Interestingly, the report also lists in detail all the exchanges that currently have Optus Direct coverage -- something Optus itself won't comment on.)

"Rather than using access to Telstra's unconditioned local loop (ULL) to augment its HFC coverage, SingTel Optus has deployed its ULLS infrastructure right over the top of its cable, covering almost 80 per cent of its HFC network," Telstra's Dr Tony Warren, Executive Director Regulatory, said.

Telstra has always provided cable network coverage via its HFC network to apartments and multi-dwelling units, proving that there's no real technical barrier to cabling those buildings.

"The reality is we're sick of Optus sponging off us. Sol has made this point on many occasions -- we just scratch our heads and wonder why. They've got this infrastructure that they're not using. It's like using a neighbour's car because it's cheaper, and that's basically exactly what's happening," said Telstra spokesman Jeremy Mitchell.

"This is a classic example of the regulatory system making it cheaper for our competitors to use our network than their own!" he said.

"As Telstra's exemption application has very little chance of success, this is an appropriate sort of media release to be putting out during the silly season," said an Optus spokesperson.

"This is a desperate last throw of the dice by Telstra to distract the ACCC as it is set to hand down its watershed ruling on ULLS prices.

"The ULLS ruling will finally open up last mile access to genuine competition. Optus has a clear business rule that HFC will be used (in preference to ULLS) to service customers wherever technically feasible."


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Luke:

I used to work for Optus and never really understood the reasoning behind this one, they have a world class HFC network, one that is heavily underutilised.

I find myself in a very uncomfortable position, I agree with Telstra... I feel dirty.!

I now live in the UK where the main competitor to BT (Virgin Media) have their own Telephony and Cable network and they push it really hard to get market share, and they differentiate based on the quality of their service (I get 30mb/sec). The only time they use BTs loops is when they are not in the area and have no other option.

I would LOVE to see Optus be forced to use their HFC network actively again, it would probably not only see faster internet speeds, but also encourage life back into what used to be Optus Vision, not just a resold Foxtel product...this is one market where Optus sold Australia out....Cable TV

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

aussieranter:

Why wouldnt a company use someone else's gear if its cheaper? its clear buisness sense if you want to stay competitive as well as to keep costs down. sure they could install cable to those MDU's but they wont unless most of the people there want it to make it economically viable. if you dont like it then hand the copper infrastructure back to the public where it belongs & where something will actually happen with internet instead of being dragged around for every penny we have for a so called premium service that in fact is worse than "non premium services" and of significantly less value for money.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

Beecee:

This ignores the fact that Telstra doesn't get to set the price that competitors pay for access. This is set by the ACCC. That's the point....the prices set by the ACCC are too low and therefore Optus would rather use Telstra's network than their own. The argument is not really about Optus being a bludger, its about the price being set too low by the ACCC

29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

Tim:

There's a reason for that - if telstra were able to set their own prices for wholesale access then there would be no competition!

Of course, most of this isn't telstra's fault - the culprits for this entire mess is the Keating and Howard governments - if either of them had looked beyond the short-term gains when deregulating and then flogging off Telstra then we would have a seperate company/government corporation looking after our infrastructure and letting 'retail telstra' get on with serving customers and competing in an open market.

29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

Alan:

Well in this particular article, Telstra in my opinion has a point, why should the network we Australians paid for with our taxes be used by a foreign owned company that makes it cheaper for them to manage because all they are doing is piggybacking and not incurring any of the costs associated with maintaining it, when they have their own infrastructure that is just there as a backup, I have to go with Telstra on this one it is a legitimate argument, and personally I support most of our good ISP's with the exception of Optus and Dodo.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

SJT:

Congratulations Dan, a nice informative piece. Nothing but the facts (a small typo/double up in the middle, but...)

Most importantly, none of the usual, sometimes subtle but mostly not so subtle, gibes at Telstra! Keep up the great and impartial work.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

tin:

OK, Telstra is again spewing out strange comments and spinning things around...
But WTF is Optus doing using ULL where HFC is in place?

Surely Telstra's got the wrong end of the info. Why would Optus pay Telstra even the ULL fee if their HFC network as in place at the same location?

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

huh:

Optus has never supplied cable to MDU (multiple dwelling units).

They didnt before ULL was even available.

Its specious reasoning.Optus from day 1 has judged it not worth the complications of supplying cable to flats/units.Its got nothing to do with ULL.

29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

offline:

i see all this optus cable network on the power pole's but none of it connected to a phone.

about time optus uses it own network and stop using the copper network

29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

Peter Ortner:

Telstra — the only company in Oz that whinges about competitors sending them more business.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

decadent1:

Hmmm...some of the suburbs listed at the end of the report definitely do not have Optus HFC cable, namely North Balwyn, Kew & East Kew. We do a lot of ADSL installs in these suburbs and its ADSL or Bigpond Cable only.

Optus just added ADSL 2+ to East Kew.

Booroondara Council got supreme court injunctions to stop the cable rollout in their jurisdiction years ago.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

tin:

And there it is...

Telstra do have a point, but once again, the credibility is lost due to lies and misdirection in their statements.

I don't hate Telstra as such. What I hate is their constant retarded business decisions and statements.
What kind of company would rather risk ruin by alienating their customers when there's a strong wholesale demand from their "competitors" (aka customers when they are paying you!)?

29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

Tommm:

And Telstra wants to complain about Optus complacency. I'm in a brand new estate and can't get adsl because Telstra has installed crap lines, no ports, no ADSL. To boot the last house we had in a well established area , surprise surprise had no ADSL either. Stop winging Telstra, provide a service instead of behaving like the dumb public service hangovers you really have as the backbone of the (non) service you provide.

29 February 2008, 8:32 PM (8 months ago)report abuse Send to a friend reply

Mark:

Seriously, im so sick to death of "I hate telstra" rubbish - statements made in complete ignorance and refusing to look at the whole story.
Optus are the biggest bunch of piggy back bludgers around. I make no excuse for Telstra's mistakes, and often poor service, but seriously optus are not looking out for anyone other them #1. Telstra is forced to allow their freakin competitors to use infrastructure they own!? I mean what the heck? I'm so sick of dodgy ACCC rulings, companies like optus being complete bludgers, Telstra then focusing all their attention on their competitors, and low and behold the customer gets neglected. CONGRATS ACCC, a job well done!

This is the EXACT same reason telstra refuses to invest in fibre to the node, because if they do the ACCC will force them to allow optus (among many other small fries) to use the network infrastructure that Telstra has built - meaning telstra invests so their competitors can make money... The unfortunate reality is until we have a government regulated/owned infrastructure, Telstra's services will continue to be dogged by bludgers like optus, meaning poorer Quality of service, and continued lack of accessibility for us!

Here's to a government owned fibre network, with pricing comparable to current water prices! All those in favor say?


29 February 2008, 8:49 PM (8 months ago)report abuse Send to a friend reply

rod:

Well put Mark finally someone with the facts straight i agree telstra has it's faults but no other company has the infrastucture that Telstra has, might be ancient but it works and very well infact look at optus good infrastucture but probably doesn't even know how to use it.
and don