Optus mobile plan better value than Telstra's, Federal Court judge rules

Dan Warne16 May 2007, 5:25 AM

Telstra has lost a Federal Court case which tried to prevent competitor Optus from comparing its mobile plans with Telstra's. It is undeniable that a consumer would get better value under the Optus $49 Cap plan. Telstra cannot show to the contrary, said the judge.


A federal court judge has ruled that Optus' $49 capped mobile plan provides better value than Telstra's $40 mobile phone plan, as shown in a series of advertisements Optus has been running across newspapers, websites, billboards and TV.

Telstra had sued Optus, applying to the federal court for an urgent injunction to stop the telco comparing the two plans.

However, Justice Gray said “It is undeniable that a consumer would get better value under the Optus $49 Cap plan. Telstra cannot show to the contrary.”

Telstra's complaint hinged around the fact that Optus was comparing one of its capped mobile plans with one of Telstra's non-capped mobile plans.

"Instead of comparing apples with apples, SingtelOptus is instead trying to compare apples with avocadoes [sic], " a Telstra spokesman said in a published statement.

However, an Optus spokesperson said it was well aware of this and specifically made the comparison, because Telstra has focused the majority of its marketing on signing people up to non-capped plans.

“We have been successfully promoting our Cap plans for two years and over the same period Telstra has primarily encouraged its customers onto non cap plans," said Michael Smith, Marketing Chief of Optus Consumer.

Smith's view was supported by Justice Gray: “Optus is perfectly entitled to compare its $49 Cap plan with Telstra’s $40 phone plan."

“There is no suggestion that there is any untruth about the assertion that there would be greater value in the Optus Cap plan to a consumer who wants to make a lot of phone calls to anyone, anywhere in Australia.”

Prior to the unsuccessful court action, Telstra claimed, "the bottom-line is that SingtelOptus cannot compete with Telstra's Next G network on coverage, speed or overall value, so they have resorted to trickery in their advertising."

Instead of achieving the outcome it wanted, Telstra was ordered to pay costs to Optus for the hearing and its application for an injunction was dismissed, allowing Optus to continue the advertising campaign.

“We certainly weren’t surprised by Telstra’s attempts to squash an act of competition – it has just been another example of their monopolistic behaviour and lack of genuine concerns for their customers," said Smith.


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tin:

Telstra will probably start blaming APC staff for the outcome too, given their current form.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

raindog:

That Telstra could even consider an action over alleged misrepresentations is laughable.

I'd like to see a similar add comparing the value for money of NextG verses a bundled mobile and ADSL Internet pack.

Telstra complains of "Trickery in advertising" I guess the expect to have the Monopoly on that too.

But at least Telstra has the TIPBOI, that's not something their competitors can easily match.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

Anonymous!:

> That Telstra could even consider an action over alleged misrepresentations is laughable.

Very laughable, especially since nobody bothers to misrepresent Telstra - the truth is more damaging than anyone can ever make it.

29 February 2008, 8:42 PM (2 years ago)report abuse Send to a friend reply

stephen:

Telstra do nothing but rip there customers off. Case in point there internet plans. I have a $39.95p/m plan with optus which consists of 4gb peak download allowance & 2gb off peak allowance. If you exceed the 4gb's your spead is slowed. Telstra on the other hand charge the same price for 400mbs & if you go over that you are charged 15 cents per mb. How can telstra justify that. Thanks optus.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

yourzoo:

well guys i got all my services with optus. Its just because i am under contract else will just move out of optus..
try calling this number of optus
133 345 and enjoy the fun...

OPTUS are you guys serious in doing any business...than get your customer support better...

Never mind if Telstra shifted call centre to India but atleast some one answering the call not only quickly but some human unlike Optus automated (IN FEW WORDS PLEASE TELL ME YOUR REASON OF CALL)....I hate you but have made a mistake and so calling you

Three cheers to any other Telco than Optus...They don't know business

Optus is not for real people its for wild animals....they can only serve in zoos...

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

Anonymous21:

Never mind comparing Telstra's 40 phone plan to Optus' 49 cap. Optus' 49 cap offers better value than Telstra's 49 cap. Optus: $300 value + 'Yes' Time + Free Nokia phone. Telstra: $200 value + $50 to Telstra mobiles + you must pay for your phone. The only 'free' phone Telstra offers is one that is obsolete, the Telstra 150. And gosh it's awful. Just like there stupid BACK Telstra campaign and their uncompetitive internet plans, Telstra is ripping off Australia.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

Robbo:

thi is all well & good. but bottom line is optus have just achieved their worst 6 months postpaid mobile performance on record whilst telstra with nextG has performed their best. go optus with your shallow defensive apple & orange comparison campaign. meanwhile consumers continue to vote with their feet.

29 February 2008, 8:30 PM (2 years ago)report abuse Send to a friend reply

Kazz:

really im not someone to laugh by my own but this page is really funny! yes telstra are realible....for coverage anyway...and they were the first. but i would NEVER go to them again. I live in Hamilton (country victoria) if you say optus they want to bash u! but when you explain the prices well, i have got at least 6 people to turn to optus since moving here from melb! Telstra need to figure out that increase $$$ = decreased costumers. Optus has got the bargins and reliability....i wouldnt choose anyone else!

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Robbo:

The truth about Optus' Black and White Campaign As many of you would have seen over the last few weeks Optus has commenced an ad campaign in a bid to claw back its declining customer base and boost poor financial results. The ad deliberately tries to confuse consumers by making inaccurate comparisons. Here are some of the facts around this matter.

Optus competes on Price:
* Optus added only 1,000 mobile (post-paid) customers in the Mar-07 quarter, their poorest result on record.
* Optus has launched a sneaky price comparison campaign against Telstra that could be misleading to customers.
* Optus has deliberately chosen to compare its $49 cap plan against Telstra's standard $40 post-paid plan, to prevent customers from making a true and informed decision.

Telstra competes on VALUE:
* Telstra has a range of competitive mobile plans (including a comparable $49 capped plan) that suit the needs of a wide variety of customers
* We are the only provider offering a super-fast, world class Next G network that covers 98 per cent of Australia.
* Only Telstra offers customers a range of value added services to customers on their mobile - such as FOXTEL by mobile, exclusive NRL, V8 Supercars and AFL content, Whereis, plus much more.

Now that you have the facts, I hope you will do the right thing and ensure your families and friends are aware of Optus' attempt to misguide them.

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

congo:

Directed to Robbo; i couldn't resist a tease. Buddy, i think you should just chill out and relax a little.
You try to talk big and explain that Telstra offers comparable capped plans, huh? Well why not tell us about them? Let me explain to people why you haven't. BECAUSE TELSTRA DOESN'T!!! Your simply employed by the business and have been brainwashed like many others like you. Get real mate :)


29 February 2008, 8:43 PM (2 years ago)report abuse Send to a friend reply

Jacob:

Mate a Judge found against what you're arguing. Who do you think'd know better? "I hope you will do the righ thing", bloody hell mate this isn't a matter of morality! I'm with your "world class" company and I've been nothing but dicked around. I'm switching to Optus. It's sad they'd get PR guys to post on message boards about this!

29 February 2008, 8:43 PM (2 years ago)report abuse Send to a friend reply

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