http://apcmag.com/ APC Magazine covers the latest in computing with a critical, independent eye to help you make the most of your tech dollar. http://apcmag.com//google-checkout-a-minor-case-of-support-cop-out.htm http://apcmag.com//google-checkout-a-minor-case-of-support-cop-out.htm

A mini grievance marred Friday morning: some app purchases wouldn't complete on Android Market. But a little personalised support would go a long way, Google.]]> Mon, 29 Aug 2011 10:31:06 +1000 http://apcmag.com//iphone-4-unlock-telstra-optus-vodafone-3-three-vha.htm http://apcmag.com//iphone-4-unlock-telstra-optus-vodafone-3-three-vha.htm

Want to travel overseas with your iPhone 4? Here's a list of the network lock policy, and the unlock cost, for each of the Aussie carriers.]]> Thu, 29 Jul 2010 10:37:49 +1000 http://apcmag.com//telstra-complaints-skyrocket-240-during-the-trujillo-years.htm http://apcmag.com//telstra-complaints-skyrocket-240-during-the-trujillo-years.htm

Telstra customers lodge a complaint at a rate of one every six minutes, says the Government’s telecoms ombudsman, while Big Pond beefs have also risen 65% over the last quarter.]]> Mon, 06 Apr 2009 21:12:25 +1000 http://apcmag.com//internode_ups_the_ante_in_isp_customer_service.htm http://apcmag.com//internode_ups_the_ante_in_isp_customer_service.htm

Dread waiting in ‘telephone queue hell’? Internode’s real-time Flash display of its sales and support phone queues sets a new standard for ISPs to follow]]> Tue, 02 Dec 2008 13:00:00 +1000 http://apcmag.com//comms_regulator_cracks_down_on_dodo.htm http://apcmag.com//comms_regulator_cracks_down_on_dodo.htm

Cut-price ISP Dodo, the subject of ongoing controversy over customer service and billing issues, has been directed to clean up its act by the Australian Communications and Media Authority.]]> Thu, 14 Feb 2008 05:59:45 +1000 http://apcmag.com//dodo_internet_in_complaint_crisis.htm http://apcmag.com//dodo_internet_in_complaint_crisis.htm

Cut-price ISP Dodo is facing a tsunami of customer rage, topping the complaint list at the Telecommunications Industry Ombudsman.]]> Wed, 07 Nov 2007 05:32:27 +1000 http://apcmag.com//beware_of_dodos_free_broadband.htm http://apcmag.com//beware_of_dodos_free_broadband.htm

Cut-price ISP Dodo had some exciting news yesterday: free ADSL2+ broadband! Being jaded sceptics though, we had to ask: what's the catch?]]> Fri, 22 Jun 2007 02:36:58 +1000