Symantec blasts Microsoft over Vista anti-virus support

Nathan Davis21 September 2006, 4:30 AM

Symantec has launched a blistering attack on Microsoft, saying it isn't cooperating with third party Vista anti-virus developers. But some of its competitors already have their software working, casting doubts on the claims.


virus_vista.pngSymantec has launched a blistering attack on Microsoft's lack of support for third-party anti-virus updating their products for Vista.

David Sykes, Vice President Pacific for Symantec, said Microsoft is using bully tactics to make implementing third-party antivirus software more difficult.

"Microsoft is using its control over the operating system to force users to use only security solutions offered by Microsoft and to limit the ability of independent security vendors to develop compatible security solutions."

This will inevitably result in fewer anti-virus options available for Vista, Sykes said. "As a result, computers running Vista will become more vulnerable."

This is at odds with Microsoft's position that Vista will be its most secure operating system yet.

"Symantec will definitely offer Vista-compatible products to protect our customers from the vulnerabilities that might be associated with the Vista OS -- some of which have already been pointed out by our Response Team," said Sykes.

This won't be easy, however. "The unwillingness of MS to give timely technical information to security vendors and the implementation of PatchGuard has clearly made it difficult for outside vendors to deliver solutions for Vista."

Sykes said Norton AV would be available when "Microsoft provides the technical access that the security industry needs to develop compatible solutions, as has been the case with other past operating systems."

Ultimately, Symantec will only offer a 32-bit edition of its suite for Vista, according to Sykes.

Users of Vista 64-bit will not be able to use Symantec/Norton Antivirus.

Grisoft AVG Anti-Virus

Grisoft's Larry Bridwell said "AVG was one of the first antivirus products to fully support Vista beta versions and we will keep supporting the newer builds as they arrive."

Grisoft AVG is available for both Vista 32 and 64 bit.

However, just as Symantec has discovered, this continued support comes at a price. "Microsoft made a reasonable effort to support independent developers, even so, at times it was a little complicated," he said.

These complications arise because Microsoft continues to change the way the backend of Vista functions even late in the development cycle. "... changes in the system layer — system entry points have changed between different Vista builds, causing driver crashes — and some rather late introductions or changes to some of the new features like Windows Filtering Platform, 64-bit support tools, etc."

Bridwell also said Vista's new networking stack was causing headaches for AV developers.

"The fact that IPv6 is the default networking platform complicates development and testing significantly because not many beta testers have access to this infrastructure.

"Generally, however, we did not encounter any significant problems, apart from the 'standard beta' issues," said Bridwell.

However, AVG customers can be assured that they will be supported when Vista is released.

Bridwell stated "The antivirus and antispyware protection of AVG will be fully available the very instant Vista arrives," adding that "AVG is also one of the first [antivirus] products that fully support[ed] NTFS transaction points in the driver from the very beginning."

(I have found AVG Anti-Virus Free to work right off the bat, without any fuss on Vista RC1. There are, however, reported incidents where AVG has failed.)

ALWIL Avast! Antivirus

Avast! from ALWIL Software has also had its share of problems with Vista development.

Vista's User Account Control (UAC) was one area in particular that was proving difficult to work with.

Ondrej Vlcek, Lead Program Manager for Avast! said, "some things make it easier (new file system filter model, improved documentation, etc.) but some make it a bit harder (most notably, the UAC)."

Microsoft, however, seems poised to help make solving these troubles easier. "...the level of support we're getting from Microsoft tends to be better than it used to be. For example, we're taking part in the 'Vista Readiness Lab' in Redmond which is a great opportunity to thoroughly test our software under Vista and solve any potential issues fast," says Vlcek.

Users are reporting that current official executables are breaking in Vista. In order to get a functional edition of Avast! under Vista, you will need to grab this beta release.

Among other things, the primary change in this version (4.7.881) is support for Vista. Later versions will no doubt also work in Vista when they officially go gold.

"We expect our software to be 100% Vista compatible by the time Vista ships," says Vlcek, adding that both 32-bit and 64-bit packages will be available on release.

McAfee AntiVirus

Our questions to McAfee fell on deaf ears at first, however a representative managed to get in a word literally minutes prior to article submission.

It wasn't entirely enlightening, however, merely a PR-groomed statement that "McAfee plans on supporting Vista but at this time, we have no details to provide beyond that." At least tight lips are better than deaf ears.

No doubt you can eventually expect to see something from McAfee, but in terms of current Vista support, McAfee hasn't released any such monstrosity.

In fact, its available versions seem to utterly fail on Vista with a blue screen of death.

If you're game enough, though, you could sign up as a McAfee beta tester and you might get the chance to live on the bleeding edge. If you enjoy that kind of thing!


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Wes:

The quicker these guys know that Vista is still in beta mode the better for everybody else.
While Microsoft could have done a bit more to help these vendors the fact of the matter is that Microsoft should be spending more time on getting Vista itself ready for release and they have the right to change things along the way including the backend functions.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Guy:

Stuff Symantec! One of the big omissions from Vista for me is antivirus - that should be included free along with malware and firewall protection in the OS. If Symantec et al. can then produce better software that makes it compelling enough to buy, good for them. Symantec's pathetic argument is akin to car makers being held ransom by a tyre manufacturer for including 'free' tyres with their cars. Stop moaning and start delivering Symantec...it's a free market last time I checked.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

David:

There's much to be said for the appropriateness of an OS shipping with a full layer of inbuilt security, especially when that OS has historically been far less than secure.

Windows has, through recent years, picked up a firewall, anti-phishing, anti-spyware and an assortment of other privacy-minded features in the bundled browser and email client. One would like to think that an AV program would be a much higher priority than a movie maker, and so should have appeared long ago.

But the fact is that it didn't. And you can bet that if Microsoft tried ~today~ to add AV then this would surely step them into the same quagmire of monolopies, anti-trust enquiries and related legal actions as Internet Explorer and Windows Media Player. You think Syamntec et al are antsy now, about changes under the hood? Just imagine if Vista came with its own AV package!

(And yes, I'm aware that Microsoft did bake AV into Windows in the 3.x days, as well as MS-DOS, but of course this was merely code licensed from PC Tools and the weak point was the update process, which relied on mailed-out floppy disks or users having dial-up to Microsoft's BBS or this new thing called The Web, so that in the end, the vast majority of users who didn't update their AV had a false sense of security).

Right now, what gets me about Vista is that Microsoft has been permitted to include on its 'Welcome to Vista!' screen a whopping big advert for its after-market OneCare security package, which of course includes AV.

Now that's just WRONG. Microsoft should be required to remove this shameless plug (along with the rest of the plus for other Microsoft services), unless they're prepared to change the Welcome screen to provide a link to an AV/security page on the Windows Marketplace site and ensure that every AV/security vendor is listed equitably, and NOT with OneCare at the top of that list.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

ex-tester:

Microsoft holds all the keys and they only let people that will pay to paly with them. "Microsoft Partners" pay big bucks to be included in this circle. If you're a threat to them they will take you out. There are hunderds of companies that were bought out or software packages in killed.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Jack:

This reflects badly on both Symantec and Microsoft. The message given to the consumer is that they are not working together. I have a RC 1 Version of Vista and Norton Anti Virus 2006 keeps it from working and cannot be removed in safe mode. My suggestion, avoid both products and they will be forced to work together. When customers do this, then products start functioning well. It is a good thing that I first tried this out on a non essential computer.

29 February 2008, 8:29 PM (2 years ago)report abuse Send to a friend reply

Halcyon:

I think it's rediculious that they even attempt to charge people for virus protection. It is there responsability to provide people with working security for there product since they advertise how secure it is all the time. It's false advertising.

29 February 2008, 8:32 PM (2 years ago)report abuse Send to a friend reply

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