Stories about call centres

AUDIO: Listen to this Commonwealth Bank scammer
A phishing scam has reached new levels with Commonwealth Bank customers targeted by fake call centres.
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Symantec leaks credit card data
Did you buy or renew software over the phone from Symantec? Check your statements carefully -- your credit card details may have been leaked by a rogue staffer.
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Telstra fully computerises directory assistance
Did you say "pink squid"? Telstra has introduced a new voice recognition system for directory assistance, which will force callers to do 20 questions with a computer.
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BigPond: talk to a computer, then the Philippines
Telstra BigPond customers with technical problems can look forward to talking to a computer for 10 minutes before speaking to someone in the Philippines.
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APC May 2013

May 
APC
out now!

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