Stories about Customer service

Telstra complaints skyrocket 240% during the Trujillo years
Telstra customers lodge a complaint at a rate of one every six minutes, says the Government’s telecoms ombudsman, while Big Pond beefs have also risen 65% over the last quarter.
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Internode: your call is more important to us
Dread waiting in ‘telephone queue hell’? Internode’s real-time Flash display of its sales and support phone queues sets a new standard for ISPs to follow
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Comms regulator cracks down on Dodo
Comms regulator cracks down on Dodo Cut-price ISP Dodo, the subject of ongoing controversy over customer service and billing issues, has been directed to clean up its act by the Australian Communications and Media Authority.
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Dodo Internet in complaint crisis
Dodo Internet in complaint crisis Cut-price ISP Dodo is facing a tsunami of customer rage, topping the complaint list at the Telecommunications Industry Ombudsman.
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Beware of Dodo's "free" broadband
Beware of Dodo Cut-price ISP Dodo had some exciting news yesterday: free ADSL2+ broadband! Being jaded sceptics though, we had to ask: what's the catch?
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