Telstra confirms 30Mbit/s cable upgrade

Dan Warne09 August 2007, 5:33 AM

Telstra CEO Sol Trujillo has confirmed, as revealed by APCon 17th July, that Telstra will be upgrading its hybrid fibre-coaxial network to provide 30Mbit/s broadband speeds.


Sol Trujillo: $11.8 million manSol Trujillo: $11.8 million man
Telstra CEO Sol Trujillo has confirmed, as revealed by APC on 17th July, that Telstra will be upgrading its hybrid fibre-coaxial (HFC) network to provide 30Mbit/s broadband speeds.

The HFC network is the basis of Foxtel's cable TV and BigPond's cable internet service, separate to the copper phone line network that is used for ADSL. 

The relatively small jump in speed (17Mbit/s to 30Mbit/s) indicates that Telstra is indeed using channel-bonded DOCSIS technology rather than the newer DOCSIS 3.0 standard that Optus is considering.

Trujillo referred to the upgrade in the telco's annual results presentation this morning, saying only that it would be available by the end of the year to 1.7 million households -- 62% of the premises that are able to be serviced by Telstra HFC.

He was tight lipped on other details, refusing to discuss why the reach of the 30Mbit/s cable broadband was smaller than the overall footprint of Telstra's HFC, which covers 2.7 million premises. Presumably, though, Telstra's engineers have found that 30Mbit/s is only attainable over certain distances.

Telstra previously unlocked the speed on its cable network for customers willing to pay more, with a top speed of 17Mbit/s. However, many customers were disappointed to discover their cable speed didn't actually increase after subscribing to the plan, prompting Telstra to allow customers to return to the cheaper plans.

"We are very focused on our customers, when we do this it will be the fastest network in the country," Trujillo told journalists and analysts.

The Federal Government welcomed the plan, using the opportunity to take pot-shots at Labor's plan to build a publicly funded $4.7billion fibre network.

"Kevin Rudd has egg on his face today, because Telstra is already doing this. Mr Rudd's broadband economics are thoroughly discredited. Consumers in metropolitan areas will be getting another high speed broadband network and it has not come at the cost of competition with a multi-billion dollar slug to taxpayers," said communications minister Senator Helen Coonan.

"Australia will now have multiple high speed broadband networks including cable, WiMAX, ADSL2+ and following the completion of the competitive assessment process, another high speed broadband network, likely to be fibre."

However, Sol Trujillo would not commit to submitting an application to the government's tender for a national fibre rollout. "I can't answer that, yes or no," he told journalists.

The government's draft guidelines for companies who to bid for the network build includes some clauses that Telstra may find unpalatable, such as the requirement to make all aspects of its services available at wholesale to other companies.

One such clause is clearly aimed at Telstra: "In the case of a vertically-integrated operator, open and non-discriminatory access may be considered as the provision of access to the full range of input services that the network owner provides to itself."

Telstra's net profit increased 2.9% in the last year, to $3.275 billion. Sol Trujillo received a paycheque of $11.8million from Telstra for the year, including salary, bonuses, equity, options and other benefits.


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b allocated:

NC have had this for sometime now , well done telstra

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

user at email:

So this means that you can run up thousands of dollars in excess charges in minutes not hours. I am sure they will stick to their uploads+downloads

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

entnow:

big deal the plan at a guess 30m for $300 a month and 1 gig data

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Jason Torrento:

.. Is what Telstra are providing with this.

You get connected, and 15 seconds later, you've used all your usage.

You can pay thorough the roof (literally, your house!) in excess charges though to maintain the speed.

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Tony:

You might think you're getting 17Mbps at the moment on BigPond Cable but you're not.

Check out: http://www.speedtest.net

You will be surprised!

For example, I get 8.2Mbps download speed between Perth and Sydney and a lousy upload speed of 234Kbps, yet I'm paying for 17Mbps/256Kbps which is slowed down after 12GB has been used.

Yes, I know cable is a shared service but that's not the point. I'm paying for an advertised service of 17Mbps/256Kbps and I'm not getting that service.

The story gets even even worse when running the speed tests to the USA from Australia - I get 2.6Mbps download speed and 219Kbps upload. Okay, it's clear that the upload speed has a fixed limit on it imposed by Telstra (and, for all we know, possibly the download side too?) and could be improved, but a 30Mbps download service isn't going to be very useful if you do a lot of Internet access to overseas Web sites and servers. Also, as now with the 17Mbps, if you buy into the new 30Mbps offering, well, you may not actually get the speed you think you are paying for!

There is a cheaper 8Mbps/128Kbps plan with BigPond but the upload speed is even slower which I don't want (I actually want much faster upload for my work - I work from home). So okay, Telstra has got me locked in but they haven't won my heart, and in the long term they're going to need to learn how to do that (customers, like elephants, have a long memory).

The state of broadband in Australia is a mess and both the government and the telcos are to blame.

Cable could be quite something if someone had a bit of vision in the right place.

P.S. What's the betting that Adelaide, Perth and Darwin are the areas that won't get the 30Mbps service when it arrives? Maybe the national telco is becoming less national?

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Vaughan Reid:

What amuses me about all this especially with Telstra's current offerings is the price charged for data will make 30mbit plans so ridiculously unaffordable that they will have no impact whatsoever on the state of Australia's broadband. More of the population may soon have faster connectivity, but what is the point if we're all on plans that can conceivably be exceeded in less than a day? For example, a 30mbit connection running at advertised speed could reach 300GB within 24hrs...

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

Steveo:

Yes it is a fact of life that connection speeds will vary greatly from true throughput speeds but this is just a act of life and a limitation of technology. I strongly disagree with pricing levels for Telstras products after being involved with the Telco industry for many years. Especially with current capps on upload and costs for broadband after massive drops is service delivery/Gig over the past few years. I am cheering for G9 as an alternative to Telstra for FTTN as the price to the consumer would be much cheaper and surely give the Telstra share price another pounding. All apologies to the patriots but the deep-set mentality within Telstra, a bureaucratic quagmire cannot possibly deliver a true value service. G9 will leave more pennies in your pocket to invest in more user friendly Australian companies.



29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

Francis:

Mate i live in brisbane, just upgraded from 8mbs to the cable "EXTREME" (not that extreme...) playin a got $130 a month and not even getting great speeds out of it. Half the time the bloody thing doesnt even work (i got home wi-fi) slows down to somethin like a 56kb would go, cuts out completely (telstra says its the modem, wont send me a new one to replace it for free) im about to go into a telstra store tomorrow and go crazy. i mean if they want to keep me, we've been with telstra for YEARS, i better get something good out of this like a service or new modem or sumthin or else im gone. Get your act together telstra.. and fix up ur phone tech. support, takes me 40mins in waitin just to talk to someone who sends me somewhere else..

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

raindog:

The fanciful NextG speeds quoted by Mr Trujillo at the roll-out of that product eventualised into a very expensive 512K product.

Do we de-rate the 30Mbit/s figure quoted by Mr Trujillo to a similar degree when considering these quoted speeds with what will eventuate?

29 February 2008, 8:31 PM (2 years ago)report abuse Send to a friend reply

Gavin:

Telstra listen to this: The fastest speeds that are possible in Adelaide are only around 8MBps, and that is if you are within 200 metres of the exchange. I live 1.2km from my nearest exchange and on a 1.5MBps plan from OPTUS, I get around 600KBps, which isnt bad but a far fetch from the 24MBps network in the Eastern States which covers over half the population. It is about time that Adelaide gets a decent broadband speed. Ive had enough of slow broadband and Bittorrent speeds, with any luck it wioll be 2-3 years before Adelaide gets any decent speeds and by then the Eastern states will still be miles ahead. Wkae up Telstra and the other major telco's, its time to make South Australia a state again!

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

Adam:

This article refers to the HFC cable network .

Not to be confused with ADSL.

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

Gavin:

Yes very true Adam (see above) but Telstra has no HFC cables laid in SA at all!! ADSL2 cables yes, but with very limited reach from the main Adelaide CBD.

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

Mike:

I think we would all agree since the part-sale of telstra the service level and quality of their product has greatly dropped. This supposed "service upgrade" will be little more than a ploy and marketing campaign to lure those of us who are sick of ridiculously slow and unnessessarily slow internet connections. Their plan only extends fibre in metropolitan areas for which they will charge highly and offer low downloads per month. These plans are short term with the only focus on making money. Not improving telco standards in Australia.
If you want to see any improvement long term in your internet connection speed vote labour this election. Labour's plan $4.7 bil plan will extend the HFC network to all major cities and some rural areas. While this plan may not have much impact on those in the east (like myself) who are already connected to the HFC network. Telcos will piggyback off these federally funded initiatives and this will place better service and save money for the consumer.
Greater connectivity nationwide will greatly improve download and upload rates for internet services, local and international.

29 February 2008, 8:32 PM (2 years ago)report abuse Send to a friend reply

Andy:

The quoted speed of a plan appears to be meaningless, I have signed up to a 17mbps plan with BigPond cable extreme. When I complained about the slow service they told me that they consider a speed of even 1Mbps to be acceptable and would not investigate the 'problem'.

The guidelines for the 'acceptable speeds' are hidden away in a table on a support page:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=13468

I don't understand how providing 1/20 the nominal speed can be acceptable. Also I doubt if it would be legal in many countries.
Andy

29 February 2008, 8:47 PM (2 years ago)report abuse Send to a friend reply

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