Telstra's new prepaid wireless broadband - be careful with the top-ups

Angus Kidman
24 September 2008, 11:51 AM


Telstra becomes the second Australian telco to offer prepaid wireless 3G broadband -- but like its rival Optus, offers a potentially nasty pricing twist in its plans.


There's little doubt that Telstra's Next G network reaches the parts of Australia that other 3G networks can't touch. On the other hand, if you're only travelling occasionally, then signing up for a highly expensive contract plan just for once-a-year Internet access seems a bit pointless.

From that perspective, Telstra's recent announcement that it will now offer pay-as-you-go services on Next G could offer welcome relief for mobile workers. Pay $149 for a standard USB modem and you can top up with new credit whenever you need mobile work options. There are seven plans on offer: $20 gets you 150MB of data, $30 225MB, $40 300MB, $50 625MB, $60 750MB, $80 3.5GB or $100 for 6GB.

Those prices actually compare reasonably favourably with Telstra's standard contract offerings (400MB for $39.95 a month, 1GB for $59.95 a month, 3GB for $89.95 a month, or 10GB for $129.95 a month). Indeed, the $80 and $100 plans fill in gaps in those offerings, and the $80 plan works out cheaper overall than the 24 month contract for the $89.95 plan.

However, you'll need to be very careful about how much credit you buy and how you go about topping it up. APC has already noted the problems with Optus' prepaid option -- namely, its 10MB minimum access -- and Telstra's offering also requires you to be cautious in your planning, though for a different reason.

Like most prepaid services, the Telstra plans come with a time limit on the acquired credit -- in this case, 30 days. If you top up during that time, then your credit will be retained. So it might seem tempting to add an extra $20 to a $100 top-up to get maximum value for money.

Unfortunately, that kind of strategy will backfire, since Telstra actually calculates your usage based on a per-megabyte rate. For the three cheapest plans, this is 13.3 cents a megabyte, for the next two it is 8 cents a megabyte, for the $80 plan it's 2.25 cents a megabyte and for the $100 option it is 1.65 cents a megabyte.

The kicker is that your data rate is always based on the last top-up you made. So if you have only spent $20 of a $100 plan (which offers 6GB), you would in theory have just over 4800MB left, based on the original rate of 1.65 cents a minute.

However, if you top that up with $20, the total amount you'll have available for your refreshed $100 of credit will be just over 750MB (based on the 13.3 cents rate). Alright, that might be better than losing the credit altogether, but it's still not a great value proposition. If you can accurately estimate your needs, you'll be much better off.

A lesser warning: the prepaid USB modem doesn't come with an external antenna, so its reach may be limited once you leave major regional cities and towns. In my own experience, the standard modem works pretty well even when outside those areas, but I'll be honest -- I haven't tried it in Cumnock or Blanchetown just yet.

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agami (New user):

It's a common pricing model for services in pretty much any industry. 'Hits & Misses', 66%-80% will use less than bundled, whilst 1%-5% will require more than bundled. So the money is made from users not receiving that wich they paid for.

24 September 2008, 3:04 PM (4 years ago)report abuse Send to a friend reply

LostBenji (New user):

Still over-priced in anyones books.

26 September 2008, 5:41 PM (4 years ago)report abuse Send to a friend reply

shy (New user):

may i know about the against competing messages for telstra and the market position for the telstra?


03 December 2008, 2:14 AM (4 years ago)report abuse Send to a friend reply

dave sarge (New user):

why cant you top up telstra prepaid wireless broadband with a credit card

02 March 2009, 10:35 PM (4 years ago)report abuse Send to a friend reply

bad_attitude (New user):

You can - I top mine up with a credit card.

18 April 2009, 2:06 PM (4 years ago)report abuse Send to a friend reply

Doreen (New user):

I was told to activate my wireless pre paid via the net.. For some strange reason the credit blance is dropping dramatically. I have only used 50 mb of my 6 gig limit, but only have 60 dollars of my 100 left. Why would that be?

01 August 2009, 9:29 PM (3 years ago)report abuse Send to a friend reply

BarbK (New user):

Same here Doreen....Pumping money ito the coffers of telstra & as i see from the messages here we are all getting bum steer.Answer is...seek another provider I will be...18months generally $100 top up...& now have to watch everyday as usage is bizarre,what used to last me a month now lasts me a week...God help me if i want to msn webcam cost over $30 for couple of hours...Telstra also seem to be lacklustre in customer service...Huge Joke...Best of Luck Doreen :)...Regards Barb

01 November 2010, 11:30 AM (2 years ago)report abuse Send to a friend reply

mrbarr487 (New user):

A piece of complete garbage. Any signal area with less than 3 bars-equivilent will see you drop to near dial-up speeds.

27 November 2009, 2:15 PM (3 years ago)report abuse Send to a friend reply

blade888 (New user):

I've spent the last 5 days trying to get mine working. I got this and it took them 3 days to get it activated after 4 phone calls and a total of 3 and a half hours on hold.

I then put in $100 for 6GB, only to find it chewed a massive $2 per megabyte! I spent another 2 hours trying to get through to the call center to find that they activated it as a mobile phone and not a wireless broadband device. They said they will fix it up and call me back in 2 hours. I never recieved the call.

Next day I spend another hour on hold and get through to and their response was their activation server is having "techincal difficulties" their call back will be now 2 days ETA.. It's now been 5 days in total.

I've now tried to return the product (wishful thinking) as I've spent all this money and large amount of time getting this purely Telstra accounting issue resolved, but of course they refused to refund.

I highly do NOT recommend using Telstra Pre-Paid Broadband purely due to the bad Customer/Account Service Center. It's pretty simple, I paid for a service I have not recieved, Telstra admitted they made mistake with handling this, and then refused my money back. It's pretty much stealing.

13 April 2010, 10:05 AM (3 years ago)report abuse Send to a friend reply

evsey (New user):

your help line is atrocious ive tryed to get through several times and when they put you on hold you may aswell be hung up on,after waiting for one hour and twenty three minutes (time monitered on phone)the question was to hard and subquentially aborted,not good enough im finding a new server THANKS for wasting my time

18 April 2010, 10:54 AM (3 years ago)report abuse Send to a friend reply

bubba d (New user):

I wonder what would Have Happened If Telecom was still australia's?

27 July 2010, 11:06 AM (2 years ago)report abuse Send to a friend reply

bubba d (New user):

when calculating credit the 13.3 cents and other recharges dont make a correct reading the real rate is shown when checking the balance when recharged.

try asking telstra for the real rates i did and got no reply.

27 July 2010, 11:09 AM (2 years ago)report abuse Send to a friend reply

anonymous user Anonymous user