The Wiggles more trusted than Telstra CEO

Dan Warne
21 May 2007, 3:03 PM


A Reader's Digest survey has thrown up a surprising result: The Wiggles are more trusted -- by a wide margin -- than Telstra CEO Sol Trujillo. It hasn't exactly been a great week for the regulation-busting crusader.



A Reader's Digest survey has thrown up a surprising result: The Wiggles are more trusted -- by a wide margin -- than Telstra CEO Sol Trujillo.

While The Wiggles were rated as the third most trusted people in the country, Trujillo was rated 97th, or in other words, fourth least trusted out of the people included in the survey.

Trujillo can take solace in the fact that he is more trusted than controversial senior Muslim cleric Sheik Taj al-Din al-Hilali (who sparked outrage when he compared women to 'uncovered meat') and convicted terrorist David Hicks.

Trujillo was outranked in the trust stakes by Today Tonight presenter Naomi "makeup van" Robson and Shane Warne -- himself a bit of an expert in telecommunications.

It hasn't been a good week for Telstra. Despite burning tens of thousands of dollars on national newspaper advertising bemoaning how the competition regulator is "stopping" Telstra from building a broadband network, newspaper columnists have hit back by unpicking Telstra's arguments.

Mark Pesce, founder of FutureSt, a Sydney-based technology and media consultancy, wrote an opinion editorial for Sydney Morning Herald on "Why we all hate Telstra".

"For all Telstra's size and power, it only ever seems to whinge. Like a bully who goes crying to mummy after being decked by a seven-stone weakling, Telstra recently splashed its whingeing across the nation's newspapers ... complaining that the ACCC, our last bulwark against the ravages of unfettered capitalism, prevented it providing high-speed broadband service to Australia's capitals.

"This isn't true at all: the ACCC is simply refusing to let Telstra translate its incredible economic and political power into a new broadband monopoly."

Admittedly, Pesce (an American import himself) didn't get all of the facts right -- he described learning soon after he came to Australia that Telstra had "made an agreement with all the internet providers in Australia that set the price of data traffic incredibly high." This can't be true -- ISPs haven't agreed with Telstra about anything in the last decade.

In The Australian , Michael Sainsbury wrote: "It bullies its suppliers, it bullies its customers, it bullies its staff (talk to any Telstra call centre operative). It bullies its competitors, it bullies the Government, it bullies the media -- and, boy oh boy, has it laid into the regulator!

"But not only is bullying ugly and unbecoming, it often proves counter-productive."

And for The Courier Mail , Mike O'Connor wrote about the fundamental difference between American business tactics and Australian values.

"Bullying may be seen as a legitimate tactic in the US. But to give in to bullies in this country, however, is seen as weakness and as a tactic, can be counter-productive, a cultural difference which the two amigos have been slow to appreciate."

If The Wiggles think the pre-school kids are a tough audience, Sol Trujillo may be slowly realising that it's a long way to the top if you want to roll the Australian public.

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justthething84:

Sol Trujillo receives $8.7m in remuneration. Isn't that a lovely sum. What other top end managers at Telstra are earning huge amounts of pay?

Now I wonder why their broadband prices are so expensive..

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

Craig Middleton, BigPond:

Now Dan, I'd have thought you'd have had a enough of silly polls by now. And it seems it's ok to 'play the man' but not when it's your name that's being discussed.

I'd also have thought someone with your experience would be cluey enough to know that Mark Pesce, as respected a commentator as he is, has got it badly wrong in his Age polemic. Australia has always had to import its most of its data from the US - it's expensive and it gets paid for through the use of volumetric price. The US experience cannot be translated to Australia.

That's why Australia is largely immune to the Net Neutrality debate.

regards

Craig Middleton

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

justthething84:

We not for Bigpond, we're against Bigpond.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Dan Warne:

Journalists can never get enough of polls, Craig, surely you know that as a successful former journalist yourself!

I don't disagree with you that Pesce got some of the facts wrong in his piece, but I thought he made some valid points nonetheless. As I pointed out in the story, it's the first anyone has heard of Telstra making agreements with ISPs to set the price of data incredibly high -- unless he is referring to the "gang of four" peering agreement, but even then, it's a stretch to refer to that as setting the price of data high. That was more about four ISPs getting free access to each other's data.

And (after years of consideration) I also don't disagree with you that volume-based charging is a good thing. As long as there are usage threshholds that are large enough to accommodate all users, and the top plans are within stone's throw of the ordinary consumer's budget, then it provides certainty to consumers about what they're actually paying for (unlike many of the ISPs in the US) and provides clear points of competition between providers



29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Craig Middleton:

The irony is that Readers Digest have done a list of 100. Their usual style of expurgation would normally get that down to a 'top five' :-) Oh well 'life's like that' and'laughter is the best medicine'. I guess I will get to read it at my doctor's waiting room in 15 years.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

raindog:

Craig that SILLY POLL as you call it is your (Telstra's) silly poll.
The hypocrisy of you talking about playing the man defies belief given the way your team has attacked Graham Samuel personally.

It's OK for team Telstra to encourage the mail bombing of ACCC and Sen Coonan for their own ends yet my suggestion that replies be cc'd to NWAT's editor were removed to protect your sensibilities. Whirlpool and APC have been able to uphold standards of fair play, why can't Telstra?

The public have read what Telsta has tried to promote and they dont buy it! Full Stop!

When is Telstra going to adopt "NOW WE ARE LISTENING" because until you do they are on nothing but a spiral of self destruction.

Just one question Craig if you could see fit to penning an answer, was the poll silly before or after it's results overwhelmingly declared Telstra as the problem?

[Written and spoken by Raindog on behalf of a public who wont be taken as idiots.]


29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Andrew J:

Craig,

Shame on you. You know better than to take that line.

It's one thing to play the man by saying he's unpopular. To accuse the man of being a cheat and a con without any foundation whatsoever is another matter altogether. And that doesn't even make mention of the ethical problems that arise if the accuser later hide the means to determine if there was any truth to the allegations at all.

Is Telstra going to honour its promise that it will publish the IP of poll riggers and give us all a pointer to the individual who rigged the poll?

Or is Telstra hoping it will all magicall y go away by... well...you're a former radio man. Could you give us treatise comparing the kill button used in talk-back radio and the delete button in this new inter-web contraption?

NWAT looked like it was just getting its feet as a forum. But now it's clear Telstra isn't quite as attached to the goal of frank and open flow of information and ideas as it first appeared.

Shame that NWAT couldn't give its readers the same courtesy that APC has here.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

raindog:

Sol and Co are now known are "The Wriggles".

You press are cup-cakes when it comes to expressing distaste for Telstra, what the public is saying is positively damning.

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

Dorothy the Dinosaur:

All your US-style bluster and bullying is as about effective as Captain Feathersword, while your pricing and deals are as appetising as cold spaghetti. Jump in your big red car and go home!

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

tin:

The Wiggles deserve our trust: they have a good idea of how to run a company, know what their customers want and have a proven track record.

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

Pirate Steve:

Seems all the tech savvy people are against Telstra, surprise, surprise. Telstra continues to try and attract support from their main market base, the internet newcomer with a campaign of FUD. It doesn't suprise me that Sol is 97 on trust.

Oh BTW, hi raindog!

29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

Craig Middleton:

Most of the comments I see on this sort of site don't reflect 'tech savvy' - they generally are along the lines "I want unlimited downloads and uploads for next to nothing so I can keep up with all my torrenting". It would be more refreshing to see some 'business savvy' reflected because the 'tech savvy' wishlist has a tendency (demonstrated throughout IT history) of sending ISPs broke.

CM



29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Robert:

Me personally as a Bigpond customer do not want unlimited uploads and downloads for torrenting, I would like to indulge in torrents "occasionally" if that is alright with you, but I don't think anyone is arguing the fact that we want true unlimited because we know that is infeasible.

All we want is a reasonable data amount for a reasonable price, we understand companies have to make a profit, but dont try gouge your customers who are keeping you in business for every last cent.
Robert

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Obvious optus plant:

Oh Craig!
Telstra can't go crying poor over this stuff. Your plans are the only ones in Australia to meter uploads as well as downloads.
So either you are gouging on price or the mightiest and largest telco in Australia is also incapable of running a decent negotiation with your suppliers.
All people want is a good deal.
And tech-savvy people want that good deal extended to the millions of mums and dads who trust Telstra to do the right thing.
Maybe that's a bit utopian of me and therefore not business savvy.
But the funny thing is, decency is very business-savvy.
So wave the flag all you like. People see through your fake sentiments and you suffer for it.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

justthething84:

Fellow comment posters, let us not divert attention away from the topic in discussion. That is the trick used by Telstra's PR staff to avoid as many negative comments about Telstra posted on here and Whirlpool.

We were discussing the article here, and we weren't discussing the techsavvyness of the people making comments, and this is an IT blog, so we're all tech savvy.

We know a good deal when we see one, and those broadband (broadbland) plans provided by Bigpond are overly expensive. Just look at the recent assault from Optus targeting Telstra's rip off mobile plans. Telstra is a disgusting greedy pig of a company and it’s not just the IT savvy people saying it, but the IT and Telecommunications industry are saying it too.




29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Wake Up - Bigpond:

It's funny that you save that.

The entire industry are absolutely fed up with Bigpond, and that extends down to even consumers who have never been with Bigpond, and thanks to my helpful advice, will, and I quote: "Avoid like the plague", because essentially, when it comes to Bigpond's plans, the customer basically must be prepared to sign over their house, and I continue to use that as a great selling point to customers who say Bigpond's monthly fees are cheaper - for the time that you can actually use it - come see me when you have no where to leave due to their high prices!

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Yellow Skivis are Cool:

Craig, for someone who promotes talking, you sure sound silent. Maybe you ought to call your filthy site "Now We are Silent" and let the consumer do the talking instead of flooding Mum and Dads with corporate hypocrisy?

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

hello:

The thing is that sure alot of people do commit piracy on all different forms, e.g. tapes (tv show or radio station), movies, mp3's, games, etc.

But the big thing is the following:
VOIP, Streaming media e.g. youtube, joost.

Games are requiring more and more bandwidth and quota as well especially for there updates e.g. WOW.

even some internet sites now have alot of data just to load them because of there media rich content.

also what about people running there own servers hey? for games, for digital media, remote access, etc.
If an isp goes broke generally it was there fault as of not having there user agreement correct, bad planning & better competitors.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

raindog:

Cant help but be insulting, can you Craig?

You have not answered the questions asked of you, and you have just branded everyone the least bit tech savvy as a download whore. Again a baseless accusation, keep it up a few more posts and you'll have insulted everyone.

Business people may not be as demonstrative as the enthusiasts, but be assured their thoughts of Telstra are just as damning.

If the exact same poll was run elsewhere do you believe you would get any other outcome?



29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Andrew Mitchell:

Wake up and smell the roses! Any ISP that only offers 200mb on a broadband plan is wanting people to over spend. Especially when that ISP sprukes all the great things broadband can do and considering that most of these things can chew the 200meg in a day. And as for nextG, same again useless data limits defeat the whole concept Bigpond is promoting. I cant be a mobile businessmen with extremely restricive usage.
Appart from all that, I spent 3 hours trying to connect an existing Bigpond customer yesterday. Not only did Bigpond stuff up my auhtorisation on the account 3 times but they twice gave me passwords that did not work, is bigpond going to compensate my business? Not.
Summary: Restrictive Plans + High Comparative Costs + Bad Service + Excessive Executive Salaries = Telstra on the Nose.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

raindog:

"I spent 3 hours trying to connect an existing Bigpond customer yesterday."

You have that right Andrew. On average I can count support time needed for Bigpond customer accounts in days as opposed to hours with accounts from the resellers and ADSL2+ providers.

But we are wasting our time complaining, as you can see by Mr Middletons response we are nothing but bit-torrent leaches not legitimate business users. To be classed as busines he'd expect something the size of BHP.

From Sol to his media lap dogs, they are all so busy pushing an ideology and thrusting out mass mailings that they simply have no time to consider how poor a product they have on offer.


29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Andrew Mitchell:

I am a very small business and I could not live without Remote Web Workplace. This sucks up the data, especially when connectinmg local drives and devices. Any modern and progressive business would like to use these technologies, especially while mobile. But bigpond makes it unviable with its restrictive data. BOO Bigpond
Prime example: Mobile Broadband, SuperG, up to 1.5mbps, $84.95 for only 400mb
This does not in way represent high speed mobile broadband for regional customers in any way that would be considered reasonable.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Mark:

Pesce, may have gotten his facts right after all. I refer to the G4 group of Telco's that the ACCC allowed to form years ago. Peering with Telstra and each other is allowed inside the network (Telstra, Optus, Verizon? and 1 other) while anyone outside has to pay exhorbitant data costs to access anyone inside. I remember a quote from Internode CEO Simon Hackett that it's cheaper to send data to the US than to Telstra's network. The smaller ISP's now have an alternate peering solutions: PIPE Networks, but given the ammount of broadband user's on the G4 it still costs a lot of money sending traffic to that network. Pesce might also be refering to Telstra's ownership of the speedreach or Southern Cross cable to the US (it owns one of them partly or wholey).


29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

CM:

The Southern Cross cable is owned and operated by competitors to Telstra.

29 February 2008, 8:42 PM (5 years ago)report abuse Send to a friend reply

Jobst Schmalenbach:

Sol Trujillo looks too much like Peter Sellers.



29 February 2008, 8:30 PM (5 years ago)report abuse Send to a friend reply

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