Asus and Toshiba lead the laptop pack for reliability, says a US survey, but almost one in four notebooks from HP, Acer and Gateway are “expected to malfunction in three years”.
A report by a US warranty provider has ranked Asus as the most reliable notebooks, and HP as the most trouble-prone.
In a study based on 30,000 laptops and netbooks, and judging nine leading brands with a minimum of 1,000 units that’ve landed on its repair benches, SquareTrade
rated Asus and Toshiba almost neck and neck with the expected malfunction rate over a three year period forecast at just under 16%.
“Laptops from these two manufacturers are nearly 40% more reliable than Hewlett-Packard, the worst performer in our study” according to SquareTrade. The world’s number one PC vendor “ranked dead last” in the study, “with over one-fourth of laptops expected to malfunction in three years. Gateway and Acer were also nearly as unreliable as HP, with an expected malfunction rate of over 23%.”
Apple, which likes to pride itself on the quality of its design and overall engineering excellence, sits in fourth place between Sony and Dell with a three-year malfunction rates forecast at 17.4%.
SquareTrade also found that netbooks are far more likely to fail compared to conventional notebooks. Even when failure from accidents was removed from the tally, the company reported that “5.8% of netbooks have a malfunction in the first 12 months – over 20% more than entry-level laptops and nearly 40% more than premium laptops.”
Projected over a three year period, netbooks were predicted “to have a 25.1% malfunction rate”, compared to 20.6% for entry-level laptops and 20.6% for premium laptops.
The report is available free of charge – click here
to download it as a PDF.Readers: how do SquareTrade’s findings gel with your own experiences of notebook reliability?