Wrong turn for Navman results in $1million fine

Dan Warne
23 December 2007, 6:39 AM


GPS navigator manufacturer Navman has been hit with a $1.25million fine after the ACCC found it had tried to force stores to not discount its products.


GPS navigator manufacturer Navman has been hit with a $1.25million fine after the ACCC found it had tried to force stores to not discount its products.

The penalty of $1.25 million was imposed on Navman and penalties of $80,000 and $30,000 respectively on Christopher Baird, a former director of Navman and the former Australasian sales manager of Navman, David King.

The penalty ordered by the court is one of the highest on record for resale price maintenance offences.

In his judgment, Federal Court Justice Jacobson said, "The details of the contraventions show that Navman's conduct was not merely deliberate. It was pursued in an aggressive and high-handed way by the company's most senior managers."

Navman admitted that in regard to certain products, it sought to ensure that dealers did not sell below the benchmark which it used for the pricing. Navman had actually cut off supply to some retailers.

Navman particularly tried to stop online stores from discounting below specific prices.

"This is a case of deliberate systemic conduct occurring over several years," said ACCC Chairman, Mr Graeme Samuel. "The size of this penalty is indicative of the seriousness with which resale price maintenance is viewed by the Federal Court and the ACCC.

"Businesses must be free to sell their products at prices below suppliers' recommended retail prices.

"When buying items such as GPS and other electronic goods, consumers like to shop around (including over the internet) in order to get the best deal. This encourages businesses to compete on price and, by taking advantage of this competition, enables consumers to buy at lower prices.

"Price competition is fundamental to competitive markets and this behaviour does nothing but fetter this competitive process.

"This outcome should serve as a warning to other suppliers in this emerging GPS industry and to suppliers generally that if they attempt to impose a benchmark price, or stop resellers discounting their products, they run a significant risk of breaching the Trade Practices Act, and the penalty for that may be severe," Mr Samuel said.


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Bobby:

and now if retailers will start discounting apple products then i'll believe the ACCC...

29 February 2008, 8:32 PM (3 years ago)report abuse Send to a friend reply

sandra_madness:

Bobby...There is no discount if there aint no margin in the first place. Apple products have ridiculous low margins for resellers. Low margins also means low commitment to service due to lack of margin to pay for it, one of my staff found this out recently.

29 February 2008, 8:49 PM (3 years ago)report abuse Send to a friend reply

Neon Kitten:

I believe Apple get around the law by enlisting the retailers as "agents" for Apple, therefore making Apple the only true "retailer". Which would probably explain why people are told to return faulty iPods directly to Apple and not to the store from which they bought it, something some stores (JB HiFi, for example) actually spell out to customers in a printed notice handed to them at the time of purchase.

It's dodgy as hell, but hey, that's your typical arrogant company for you...


29 February 2008, 8:49 PM (3 years ago)report abuse Send to a friend reply

Rebecca:

Who would buy an iPod? It's flaws - Proprietary connections; You must use the software to transfer music/video to the device; No removable battery. Compare that to most other brands MP3 players that have removable batteries; no need to use the software to add content; and non-proprietary connections. True there are some MP3 player brands (ie. Sony) that suffer from some of those flaws, but the majority suffers from none of them.

29 February 2008, 8:49 PM (3 years ago)report abuse Send to a friend reply

Cam:

As for the main crux of the article I have to agree. Retailers / Agents should not be restricted by the manufacturers / suppliers to sell their items at the Recommended Retail Price (RRP)!

I am a happy Apple user (iPod etc) and quite happy with their performance BUT the independence of the end of supply chain retailer / agent should be maintained. As much as I am an Apple fan if it can be proven that they have breeched Australian law, and not the conjecture of those of us who do not have all of the information, then I believe it is the responsibility of the ACCC to investigate and prosecute the matter to the fullest extent under law.

On the other side of the argument though we must be wary of government regulatory intervention in the prices of consumer and industrial products. Should the Commonwealth interject consistently on the matter of the prices of the products we purchase then we may force manufacturers / suppliers to leave the Australian marketplace.

As consumers we should ensure that we are paying a fair price for products in the marketplace. If a certain companies products are severely over priced and inferior to other items then consumers can show their displeasure by choosing other products should that be their wish.

I have listened to peoples complaints against Apple for their, "inferior products that are over priced", I must say that I have owned a plethora of different Apple products and personally I must say that I have been exceedingly happy with them. I have heard similar complaints against a number of other brands over the years, everyone has an opinion, that is what makes us all different.

Anyway, as the saying goes, just my $0.02c worth.

P.S. Just in case anyone wants to know. I am a dedicated independent from the PC / Mac / Linux debate. Whilst I have a number of PC's (which are fantastic) and also use Mac on a regular basis(which I thoroughly enjoy) with a touch of Linux (that I am starting to getting the hang of).

29 February 2008, 8:49 PM (3 years ago)report abuse Send to a friend reply

Possum (New user):

Try and get in contact with Navman to discuse their product faults, and you talk to Bombay call centre. Their after market help is a complete farse. I wouldn't recomend Navman products to anyone. If your thinking of buying one, then think again.

Possum

19 November 2008, 11:56 AM (3 years ago)report abuse Send to a friend reply

anonymous user Anonymous user